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CALL CENTER PROJECT PROJECT INFORMATION
PROJECT DESCRIPTION DEBT SETTLEMENT CALLING SCRIPT Good (Morning/Afternoon/Evening) Mr./Mrs. (Prospects Last Name). My name is (Your First Name). I'm calling from Debt Free Services to offer you an opportunity to pay off all your credit card debts once and for all, in 3 years or less and save thousands in interest payments. Note: On every call getting transferred for settlement agent need to explain that their will be negative effect on credit score and all account customer will enroll will get closed and if customer is okay with that transfer the call with other qualifying questions mentioned below. All you need to qualify is to have $15,000 or more in credit card debt. Are you having troubles making ends meet every month? (At this point, the customer will probably start throwing questions at you or start to resist you, the best thing to do is to make sure you acknowledge their questions or concerns and answer them correctly and confidently, this is where your rebuttals come in). Rebuttals: We have a group of professionals that renegotiate the terms of your debt with your creditors. I know this can be a stressful subject but we can actually put a stop to the collection calls. Would extra money for your family every month interest you? My debt settlement counselor will answer all of your important questions as well. The program can save you a significant amount of money. There are no upfront fees we have thousands of happy clients becoming debt free as soon as possible. Is what your family needs during these unsecured times. Let me introduce you now one of my debt settlement counselors, I’ll stay on the line with you. Collect Information I just need to ask you some questions to make sure you qualify for the program and then I can either transfer you to one of our debt settlement counselors or set and appointment for one to call you. Qualifications: 1. Verify name and call back phone number. 2. Do you have $15k or more in unsecured debt? 3. Have you been late on your credit card bills or having difficulty making the minimum monthly payments? (Answer should be YES) 4. Can you manage to pay 2% of the total debt a month? (Note: Minimum payment on credit cards are 2.5% and most of that goes towards interest. On our program over almost all of the monthly payments go towards principal). 5. Do you have an active checking or savings account? 6. Are you in any money management program? (answer should be NO) 7. Do you have at least 10 minutes to talk to one of our specialist and get more info? (must be YES) Hot Transfer - Okay, that’s all for now please hold while I connect you with our debt settlement counselors. While Transfer: This is …… from debt transfers we got a prospect.
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