PROVIDERS

CUSTOMER SERVICE PROJECT

CURRENT BIDS

BID DATE	SERVICE PROVIDER	BID AMOUNT	EST. DELIVERY DATE
07/02/09	Onyx Marketing	$500.00	09/15/09
COMMENTS: This is Rate per FTE. We are already in outbound call center for Tamasek (Singapore company) Request you to call me : 09004040828. This is vishal Somani in Mumbai in India
07/02/09	E-Call services	$450.00	09/15/09
COMMENTS: We would like to bring our company to your attention. Marketing Support Professionals are in huge demand and technically we can help you in several ways. ecallservices.com is well established Inside sales support,Marketing Support and Business Process Support Services offering house. We are inexpensive, focus on high quality work delivery via frequent communication fully using our artistic and intellect i.e . our artyllectual mind. eCall`s Inbound Service is the way where you can keep your business on the go even if you are not available to serve your customers. Our Inbound Customer Service Agents will answer the calls on your behalf.eCall`s Outstanding Inbound Customer Service puts us way ahead of all our inbound call centers. Our offshore Inbound Customer call center will handle your calls efficiently and the way you want them to. Our Inbound Customer Service Call Center will let you concentrate on getting new customers on the board and we will relieve you from taking any extra efforts to retain your current customer base. CORE SERVICES: E – Call serves as a virtual extension of its clients’ business, providing them with innovative services and solutions that optimize their customer relationships for competitive advantage. E – Call provides the following services: - · 24 x 7 Customer Care Desk · Technical Support Services · Web support and Maintenance · Mortgage Loan Processing · Lead Generation · Survey by Phone, Web and email. · Help Desk/ Customer care in Spanish. PROGRAMS HANDLED: · Inbound Customer Care / Help Desks · Inbound Sales/Verification. · Order Taking. · Inquiry Handling · Mortgage Lead Generation. · Live Data / Voice Transfer. · Customer Support desk for Credit Cards and Calling Card Companies. · Major Telco company program: Wireless, Long Distance and Local Services · Inbound support in Spanish. · Survey B2B, B2C for fortune 500 companies. · Tele marketing on hourly payment.
07/03/09	Ankammsoft Technologies n Services Pvt. Ltd.	$500.00	12/15/09
COMMENTS: Hi, We are right now successfully running 3 processes with well established infrastructure and quality Services. We would be very glad to do business with you. Please do call me at +919959695679 or do mail me at hr@ankamtns.com or koneruabhishek@gmail.com.
07/03/09	Ventura India Pvt Ltd	$450.00	08/05/09
COMMENTS: Hello, my name is Laxmichand Chijwani (Business Developement Executive) and I represent Ventura India Pvt Ltd, an outsourcing company specialized in back office and customer service solutions. In the current economic scenario we take pride in our testimonial's from our elite client list for client value add and cost efficient customer service solutions. Listed below are few capabilities we excel in, which could be suitable for your business: Voice : Customer Service - Inbound Customer Service - Outbound Telemarketing Collections Non Voice: Correspondence Admin - Database management Risk Management Our client list includes 25 top names from the retail, airlines & publication companies from the UK namely Next plc, British Midlands & British Book club Association It would be my pleasure to walk you through our company profile. Please let me know a suitable time to call you or I could send you further details on email if required. Hope to you hear from you soon. Appreciate your time, Laxmichand Chijwani (Business Developer Executive) Email ID: laxmichand_chijwani@yahoo.co.uk
07/03/09	IDC Technologies	$550.00	10/15/09
COMMENTS: Hi, Rsystems is a 13 year old IT organisation(www.rsystems.com).At present we are supporting:1.Windows Servers.2)Windows Vista and XP.3)Exchange Server.4)Mobile operating systems like Palm OS, Symbian OS, Windows Mobile Pocket PC, Windows Mobile Smartphone5)Windows Server services like DHCP, DNS, Active Directory through Web and Voice support.We are also engaged in Enterprise Technical Support For Networking and Enterprise Systems Management - Remote Monitoring, For our clients based out in the US and UK. We would like to discuss this further.Please contact me to discuss the financials at my number:09212440071/+1-916-830-8775Or or provide me your details where I can provide you a brief presentation on our company's offerings. Thanks Mohit Naman Manager mohitnaman@rediffmail.com
07/06/09	V 4Customer	$25.00	07/10/09
COMMENTS: Hello, we would like to discuss this in more details with you and we have been working with many fortune clients like Software, ISV, Electronics, computer and Storage Companies offering them with 24*7*365 days tech support and help desk. We have about 1500 CSR working 24*7 across US, UK, Europe and India. Our NOC is governed and based on the best resources available today as below: 1. Voice: Multiple high-speed fiber optic links for voice • Dedicated Channels on IPLC/VOIP • VOIP Connectivity for redundancy 2. Data: Internet bandwidth 3. Local Area Network: – certified LAN with CISCO routers &/or Nortel switches. 4. Servers: HP servers RAID 5 enabled with dual processor based redundancy on critical servers. 5. Personal Computers: Hewlett Packard/DELL Pentium IV PCs with Flat Screen Monitors. 6. Telecom: State of the art ACD, IVR, Voice Recorder & Predictive dialer from Aspect (previously Concerto) • ACD – Spectrum from Rockwell • IVR – Avaya/Concerto Proprietary Box • Voice Recording – Avaya/Concerto Proprietary Box • Predictive Dialer – Ensemble Pro 7. Firewall – CISCO ASA, PIX etc 8. Power Supply: Power supply through diesel generators, Public Power, UPS 9. Cabling: CAT 6. We would like to speak about this with you and our prices would be very competitive and within your budget and at par with quality. We are an ISO 9001:2000 and 27001 certified company following BEST Industry Practices. Our pricing for this project could be negotiated between $8-$10 per hour per seat. Kindly email the RFP with your contact details for further discussions. n-lloyd@hotmail.com
07/06/09	Sanskriti India Services Pvt Ltd	$150.00	07/15/09
COMMENTS: Dear Sir, I am Joseph D'Rozario, the Business Developement - Head Of Kantech Solutions. We have our offices in Kolkatta, Delhi, Bombay and are even setting up our UK Office. On national Level we have domestic call centers who work for major client from the Banking, Insurance and Telecom Industry. We have set up our new and first International Outsourcing Centre In India. As this is our first venture we want to associate ourselves with a reputated companies. To make sure your requirements are fulfilled, we offer a customized centre as per your requirements and choice. We have a 100 seating capacity for associates,which runs 3 shifts, i.e 300 associates, who can handle your customer queries and resolve the issue and even non voice process aswell. We utilise the latest Technology and have a state-of-the art Infrastructure. Currently we are doing a UK Debt Management Process and are even coming up with a few Inbound process and technical support process. We would appreciate if your organization would become one of our Valued Client. Please feel free to contact me for any clarifications. Warm Regards Joseph D'Rozario KanTech Solutions India 91 9163 946 078 email: jbdr1126@gmail.com, joseph@kantechsolutions.co.in
07/06/09	E4e Inc	$25.00	07/20/09
COMMENTS: e4e is a focused services company offering range of private labeled support services like Customer Care, Self Service, Level 1 to Level 3 Tech Support, Technical Account Management, Escalation (Duty) Management etc through Voice, Email & Chat. We are headqartered in Santa Clara, CA with centers across US, UK and India. In India we have offices in Bangalore and Chennai. We have the capability to handle this project and the rates can be discussed as we move on. You can reach me at 1-800-334-8312 or e-mail me at muruganandan.k@e4e.com. Thanks, Murugan, Manager- Business Development, e4e, Inc, www.e4e.com.
07/06/09	Fusion BPO	$25.00	08/07/09
COMMENTS: Hi, My name is Ashraf Imran and I am interested in knowing more about this process. Giving a brief about FusionBPO, with 8 years in business we are a fast growing Business Process Outsourcing Organization Headquartered in US and having eight delivery centres across Canada and India. With our rich expertise in Outbound & data entry services we assist our clients in Complaint Handling, Lead Generation, Market research & survey, Portfolio Retention, Lead Incubation, Validation, Verification, Renewal Handling, Data Entry, Cancellation, and Appointment Setting. We assist our clients in increasing their profitability and productivity to 60% through a strategic partnership that allows them to focus on their core competencies, while we focus on ours: Business Process Management. Feel free contact me at Desk Ph: 1-866-581-0038 /Cell Ph: +91-9836149748 or send me an email at ashraf.imran@fusionbposervices.com
07/07/09	Impressico Business Solutions Pvt Ltd	$1,500.00	07/20/09
COMMENTS: Greetings to you! I would like to introduce ourselves. We are Impressico Business Solutions - one of India's leaders in a service that we believe you and your esteemed organization can benefit very gainfully. Impressico Business Solutions is an ITES/BPO service provider based out of Delhi metropolitan region. We specialise in Voice & Data processing services such as: VOICE 1. Customer Support 2. IT Helpdesk Services 3. Lead Generation 4. Debt Recovery (Collections 1st & 3rd Party) WEB SERVICES 1. Customer Support (via Email & Chat) 2. Book Keeping & Accounting 3. Data Entry Services 4. Data Processing/Conversion services 5. Form Processing 6. Scanning, OCR with Editing & Indexing Services 7. Internet Online Web research We propose that we have a business relationship with your organisation and value add to your carried out tasks at various stages of the business that in turn can cement your position as the leader of the provision of such services both in your country and worldwide. We seek your valued time for a phone conference in an effort to demonstrate to you how this relationship can benefit your organisation. We would highly appreciate it if you could let us know of a suitable time and number that we can call and speak in detail on the services and benefits of a business relationship as mentioned above. Warm regards Uttam Bhagat Impressico Business Solutions Pvt. Ltd B-134, Sector 6, Noida Tele: 0120 4396666 Ext 670 Mob: 919811422618 www.impressico.com
07/07/09	R Systems International Ltd.	$25.00	07/13/09
COMMENTS: Hi, We are a 15 year old California corporation; SEI-CMMi Level 5, ISO 9001:2000 and ISO 27001 certified BPO and IT/ITES Company serving more than 200 clients worldwide. We are serving our clients with a host of offshore - onsite Software Engineering and Business Process Outsourcing (BPO) services like: 1. Call Center,Web-based support Services and Back-end Operations support 2. 24 X 7 Technical Help Desk (Level 1, 2 & 3) 3. Customized Software Development/Maintenance (On different Skills, Platforms and Technology) 4. Application Integration 5. Quality Assurance & Testing Services 6. Content Management & Enterprise Portal Solutions 7. Supply Chain Management Solutions 8. ERP Solutions 9. Remote Infrastructure Management Services 10. Wireless, Mobility & CRM Solutions 11. Managed Service Support We are already Running five Help desk process and we have a ready setup to start ASAP onshore as well as Offshore.
07/08/09	MAS INFOTECH	$25.00	07/15/09
COMMENTS: Hi there, we are interested in this project. we have experienced staffs to provide you service 24/7. Can tie up until you need us to provide this service.
07/08/09	GNG Consultants	$25.00	07/20/09
COMMENTS: Hi we are GNG Consultants we are into recruitments and SUPPORT SERVICES, we already have screened people for your process all engineers bachlors in technology and yes we have very good technology in terms of our setup once you mail us the details we would be sending the detailed sheet of our technology and working pattern and yes we really dont believe in boosting about our services as we have been into the market for a long time and we rather prove our self. thank you regards Karanbir Goel 919810557600 mail.gngc@gmail.com
07/08/09	Dishaa Services Pvt Ltd	$25.00	07/15/09
COMMENTS: We are a team with highly experienced technical support executives with calling experience. We are Dishaa Services Pvt Ltd, in Hyderabad, India and Germany. We are ready to take your project and fulfill the requirements.