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CALL CENTER PROJECT

PROJECT INFORMATION

| Title: Telephone Answering Services |
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| Budget: Not Sure |
| Location: Not Disclosed |
| Time Left: Ended |
PROJECT DESCRIPTION

We are UK based organization. We are looking for a service provider for our requirement of Telephone Answering Services. We are seeking expressions of interest from suitably experienced and qualified providers to provide a high quality service to customers contacting us regarding reporting incidents, requesting information or assistance. In relation to the following activities:
1.) Logging & responding to repair requests outside normal working hours
2.) Logging issues and providing advice outside normal working hours.
3.) Responding to social alarm monitoring calls by 24/7.
4.) Provide tenancy advice outside normal working hours.
5.) Supporting our colleagues out side normal working hours.
Seats are negotiable. Payment will be as per the agreement. The contract will be for 3yrs. Interested providers are requested to send their proposal on or before 30 July, 2008 by 12:00 (Local Time).
CURRENT BIDS

| BID DATE |
SERVICE PROVIDER |
BID AMOUNT |
EST. DELIVERY DATE |
| 07/17/08 |
Mailmantraa Services |
$25.00 |
07/20/08 |
| COMMENTS: Hello, Having gone through your post, we would like to offer our services for the same. You may want to discuss further details on personal email: wilson-thomas@hotmail.com
Regards,
Thomas |
| 07/18/08 |
Netscape Infosol Private Limited |
$25.00 |
08/18/08 |
| COMMENTS: Netscape Infosol Pvt Ltd is one of India's leading ICT and outsourcing Company with a highly futuristic & customized service approach. We provide services to diverse verticals including Retail, Manufacturing, Financial Services, Telecomm, Technology, Travel and Hospitality. Netscape has a lot of services to offer its global client which includes Customer Service, Data Entry, Helpdesk, Remote Quality Management, New Customer Acquisition & Retention, Tech Support, Software Development, Remote IT Infrastructure Monitoring and Management Support, Market Research & Database Updating Prospecting & Appointment Scheduling. We have state-of-the-art infrastructure with the most latest and advanced technology to serve our global clients. Our state of art business operation center is located in Gurgaon over 5000 sq. ft of Land with 100% power backup and latest technology. The center has a capacity of 150 seats out of which 50 seats are immediately available for this project. Please note we have a team of professionals who are well trained at our technology center. We distinguished our professionals with their functional and technical expertise combined with their hands-on experience, thereby ensuring our clients high rate of customer satisfaction level. I find the project exact match to our search and perfectly match our profile. Please inform us your contact details as we would like to speak to you directly in regards to the project and to know how soon we can close this. Please mail us complete project details on sales@netscapeinfosol.com |
| 07/18/08 |
CNS |
$25.00 |
08/25/08 |
| COMMENTS: I would like to introduce Colwell&Salmon (India) Ltd. as a one of the major KPO/BPO in India, with a presence in USA and India. We currently have two international facilities in USA and two in India, plus we have more than 12 facilities in India for our domestic and India centric operations. We handle Customer care, Outbound, Up-sales and Lead generation for various IT consulting/software firms across UK, USA and many other countries around the globe with utmost quality and profitable margins e.g. Customer queries, 24/7 call handling,Up-sales, credit collections, Switchboard and customized client services. We have a dedicated unit handling Finance & Accounting process for many companies including Accounts Payable, Receivable, Inventory, Billing, Claims, Till Helpdesk, logistics and ERP/SAP management e.g. ROSEBYS – a home furnishings retail chain with over 330 stores. We also have a dedicated unit working on various Data collection/telephonic interviewing Market Research projects for many reputed Market Research companies, Fortune 500 companies, government and social organizations. We are now in the process of acquiring a healthcare company in USA.I find the project perfectly matching our profile. I would love to speak with you directly in regards to the project and to know how soon we can start the project. Please call me on +91-9958633900 hardeep.singh@colwell-salmon.com. |
| 07/18/08 |
Mindgadget Inc |
$25.00 |
07/20/08 |
| COMMENTS: Hi
We are a US based company with our barnch offices in Hyderabad, Bangalore, Chennai, Kolkata, Ahmedabad, New Delhi & soon to be in Phillipines. We are into IT/ITES operations including Software Development, E-Procurement, Software Testing, .Net Programming, Custome Service, Outbound Sales, Market Research, Customer Query, Technical Help desk etc. We saw your posting and we'd be glad to take this oppurtunity, as we've earlied taken care of clients with almost same requirement. For more details please mail us at the following email :-
somraj@mindgadget.com
http://www.mindgadget.com
Regards
Somraj |
| 07/18/08 |
NIIT Smart Serve Limited |
$25.00 |
07/20/08 |
| COMMENTS: NIIT SmartServe, established in 2002, is a 100% subsidiary of NIIT Technologies Ltd. It provides support to diverse verticals including Insurance, Financial services, Telecom, Travel & transportation and Retail. It delivers customized BPO solutions requiring excellent training and knowledge management. Its integrated suite of services blends state-of-the-art technology and business process expertise, gained from the substantial experience that NIIT Technologies and NIIT SmartServe have in the stated verticals, to deliver identifiable cost savings and business efficiency. Its World Class Facility, advanced telecommunication infrastructure, stringent data security methods [BS7799 / ISO 27001] and proven methodology (BPM3) for process migration add to its customers’ satisfaction. Improvement methods based on Six Sigma and COPC-2000 certification enhance its service delivery. Its human resources are a strong differentiator. With a deep employee development and training culture, its ability to ‘skill’ and ‘scale’ manpower is a big asset. NIIT SmartServe has made its mark as a global outsourcing brand with its achievements like 100% Customer satisfaction, Best Contact Centre – APAC award (ContactCentreWorld.com) and listings with IOAP and Fortune Global. We are keen on working on this program. Please write to me at ankurba@niitsmartserve.com with the details of the program. Many Thanks, Ankur Bamba |
| 07/18/08 |
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$25.00 |
07/31/08 |
| COMMENTS: hello sir,
I have gone through your project details. We have good experience in this field. WE can provide you the best of services. Please send me a mail to defynet@gmail.com. thanks a lot in advance. looking forward to work with you.
kind regards,
sunitha |
| 07/19/08 |
Akshar Info Services |
$25.00 |
08/01/08 |
| COMMENTS: Respected Sir, We are offering you our proposal for Contact/Call center services and solutions. AIS group is rooted in the belief that exceptional performance is a function of exceptional people, exceptional tools, exceptional training, exceptional measurement, and most importantly, exceptional expectations. We are 100 seated national/internationational center located in Surat, Gujarat, India where outstanding work ethic and strong moral character comes... AIS infuse state-of-the-art Contact/Call center technology, creating a powerful combination of the right talent with the right technology. Servicing and retaining is the life of business to remain successful. That's where AIS Group comes in. We are committed to providing you with the highest quality service at the most competitive price possible, allowing you to focus on managing your needs rather than managing your wants. We can offer you the best services and solutions with technically perfect and up to mark technology. Our execution is very fast and we assure you maximum throughput on our services and solution integration. We are looking forward for your interest working / partnering with your company for the above mentioned services as an offshore partner with good number of seats at a competitive rates for per hour/per seat/per day basis. We can offer you the best services and solutions with technically perfect and up to mark technology. Our execution is very fast and we assure you maximum throughput on our services and solution integration. We hope it will be as per your requirements. Do forward us the complete contact details. Looking forward for your reply soon. Heny Patel services@aksharinfoservices.com +91-09924470031, +91-09427498410, +91-09727699966 |
| 07/17/08 |
Cubesquare Informatics |
$25.00 |
08/01/08 |
| COMMENTS: Hello. Cubesquare Informatics is a BPO based out of Madras, India. We'd be pleased to provide our telphone answering services suiting your requirements. Let's initiate a discussion to establish how we would provide efficient services at reasonable costs.
Please contact us at: contact.cube2@gmail.com |
| 07/17/08 |
CNC Management Solutions Pvt. Ltd. |
$25.00 |
07/25/08 |
| COMMENTS: Dear Sir
We feel great pleasure in introducing our India based BPO Company as a team of inbound and outbound Call Centre professionals. We are having a multiple sitting arrangement with current vacant sitting arrangement of 10 people. Presently we are providing our services to ICICI Bank Ltd. and HDFC bank Ltd. We will be grateful if we get a chance to serve our cost and time saving services to your esteem organization. We have done our full efforts to provide the best Outsourcing Solutions to your esteemed organization with the help of our excellent combination of experienced and enthusiastic team of professional. I hope you will find the best solutions of your outsourcing needs from us to brighten your company’s future.
Assuring to give our best services and waiting for the positive response from your end….
Please feel free to contact me on below mentioned mail id and my direct cell number.
Thanks
Khalid Ali Siddiqui
Managing Director
CNC Management Solutions Pvt. Ltd.
Khalid.siddiqui@cncmanagements.com
+91-9928315786 |
| 07/17/08 |
E4e Inc |
$25.00 |
07/18/08 |
| COMMENTS: 4e is Business Transformation company Head quartered in Santa Clara CA USA with 6 delivery centers worldwide. working with fortune 500 companies in providing enterprise and consumer level technical and customer support services. e4e is a specialist in converting your contact center in to revenue generating center. 2 delivery centers(Bangalore/Chennai in India. Working with leading Technology companies by providing inbound customer/technical support through Voice/email/chat. We can provide multilingual support.(can support European and most of the Asian languages) For further info please contact Aravindan Business Development Manager US 877-698-4081 India 91-080-66145976 Mobile-91-99866 60300 aravindan.k@e4e.com www.e4e.com |
| 07/17/08 |
ITCube |
$25.00 |
07/18/08 |
| COMMENTS: ITCube is an ISO 9001:2000 certified CMMi Level 3 company. ITCube is a technology services and outsourcing company founded in Ohio, USA with a subsidiary organization in UK and India, which includes 200-seater call center. ITCube designs and implements high performance business solutions. We provide Consulting, Software and BPO services, currently providing these services to our clients in US, UK and Middle East. We can provide you with the above mentioned solution at a very cost effective rates. I have a few queries for which I needs clarification for providing you with the proposal. Saeed Khan E-mail: saeed@itcube.net, US: 513-373-4906, Cell: +919823035001, website: www.itcube.net |
| 07/17/08 |
Neuron Technology Solution |
$25.00 |
07/20/08 |
| COMMENTS: We are a team of 20 members looking to expand in all streams of business activities. We have been in the field for more than 5 years and have professionals in all the fields. We are an upcoming firm in India and are willing to provide solutions across a wide spectrum of solutions across the world. We are about to register our main development center in India with highly qualified professionals and good infrastructure. Service is provided at the most competitive rate. Contact us @: Info@Neuron-Tech.com or Neurontechnology@gmail.com |
| 07/17/08 |
Goldstone Technologies Limited |
$2,000.00 |
07/18/08 |
| COMMENTS: Goldstone Technologies Ltd is your right choice. We are of the leading Global Software Technology Company with in-depth experience in providing Multilingual 24/7 Technical/Cust Support services to software product companies globally. We are one of the leading IT,24/7 Multi Tech Support service providers from India, with proven track record experience of above 7 years experience in working with Top International & Fortune companies (Please visit this link for our clients, www.goldstonetech.com/company/clients.htm ). Our long standing partnerships with leading technology firms are an indicator of our success. We are providing multi tech support (including Phone, email/ticket and chat) services for several ISP's, Product based, Software/Hardware and manufacturing companies. We do have required world class infrastructure & technology in place (Please visit www.Goldstonetech.com to know more about our infra/technology, services, clients, capabilities and photographs).We also have support centers in US, India and Japan, with a fully functional 500 seater facility and has the ability to scale up to a 1000 seater. We currently have three large fully-developed offshore centers – with over 180,000 square feet of world-class infrastructure & safety, 2Mbps dedicated telecom links (IPLC) connecting Clients and offshore locations of Goldstone, Multiple server-farms, range of software tools, Redundancy & Disaster Recovery processes. I request to provide RFP/more information on the requirements, to send you the detailed proposal documents along with the Rates/commercials, references and case studies on the same.Rates can be discussed, once we have the basic requirements. Email:Pavan at Goldstonetech.com or Pavan at Goldstone.net |
| 07/17/08 |
Baltic Outsourcing Association |
$25.00 |
07/18/08 |
| COMMENTS: We are Baltic Outsourcing Association (BOA), delivering quality solutions to both Clients and Members since summer 2007. BOA Members are qualified Baltic Outsourcing Services Providers, maintaining availability of needed expertise in ITO and BPO. Please provide more of your project details to info@balticoutsourcing.com, and we will provide you back a match between what are your needs, and what Baltic Vendors are competent to supply. Kind regards, Saulius Masalskis |
| 07/19/08 |
Cygnet call solutions |
$225.00 |
07/23/08 |
| COMMENTS: WE are a uk center with operations in kenya and pakistan we have a toltal of 500 seats ,,Are experiance is with uk and us firms in the inbound call facilties .
At present we are dealing with a number of uk security companies for after hours answering service and emergency call out .
Please visit our site a tww.cygnetcallsolutions.com or email direct to brogers@cygnetcallsolutions.
ARE hourly rate starts at £4.00 |
| 07/19/08 |
Creative IT Solutions |
$25.00 |
08/01/08 |
| COMMENTS: We have vast experience in inbound campaing as we are currently doing in bound campaigns we support 24 hour of up time with the backups of ever thing. Our agents are excellent and best suits for customer support.
Please visit our web site for details or mail me at info@creativeitsolution.com |
| 07/19/08 |
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$25.00 |
07/30/08 |
| COMMENTS: I am Swapna H.V Hebbar from Abbrachia e-Tech Pvt. Ltd., We are based out in Chennai and have our Operations in Trichy. We have the IPLC link from Reliance to US and UK. At present we have 60 slots free do let us know if you have any projects both inbound and outbound where in we can look forward to work together. Please go through our website www.abbrachia.com for further information. |
| 07/21/08 |
Ridhiman Infosols |
$25.00 |
07/22/08 |
| COMMENTS: We specialise in Telemarketing, Collections, Lead Generation, Bookkeeping, Accounting, Payroll management, Dataentry, Medical billing, Claims Procesing,etc.. |
| 07/21/08 |
PINPOINT COMMUNICATIONS |
$25.00 |
07/22/08 |
| COMMENTS: Hi there,
We have been in Customer Support and Inbound calls business for past 4 years.
100% SLA, CSA, Tickets is guarranteed.
We have quality agents with British accent and good command on english grammar.
Please send details on wali@pinpoint.com.pk |
| 07/21/08 |
GLOBALeSTAFF |
$25.00 |
07/25/08 |
| COMMENTS: Good day! This is Leda Ramirez of GLOBALeSTAFF. We are headquartered in California and we also have sites in the Philippine Islands. Our company has housed different inbound and outbound campaigns for 3 years already. Our Operations Team had extensive training in doing different appointment settings, lead generation and sales per se. We have a number of both B2C and B2B campaigns and some of those do require asking for credit card and other confidential information. I am positive that we will be able to provide you with the necessary production and infrastructure that you need on this project. I will be happy to discuss things with you. Please give me a call at 510.746.1301 or send me an e-mail through lramirez@globalestaff.com. I am looking forward to do prosperous business with you and your company. Thank you! |
| 07/22/08 |
Ken-Tech Data Limited |
$25.00 |
08/01/08 |
| COMMENTS: We are a BPO provider firm based in Nairobi, Kenya.We have a staff of trained and seasoned data entry operators, call centre agents, transcribers with respective supervisors and team leaders etc. We have the capability and capacity to process any type of data typed or handwritten. We are capable of handling any inbound/outbound voice or non voice campaigns. We have already established our call center facility, equipped with the latest technologies.The call center is a fully VOIP based network located in 4000 sq.ft. premises with 100% power backup and other redundant backup soultions.The center has a capacity of 30 seats which can be upgraded further on a short notice anytime. We bring high quality and innovative thinking to our services and endeavor to exceed the expectations of our clients by providing exceptional service and acting as a catalyst for their growth by contributing to their flexibility and responsiveness. We are ready to start ASAP.We would like to bid for your requirement. Please let us know of your detailed & specific requirements so that we can submit you a proper proposal for your perusal, which will entail the complete cost/effort estimate. The bidding amount and delivery time mentioned here is just a placeholder. A correct estimation can be done after going through the detailed specifications. PLease go through our profile here on Offshorexperts.com and Kindly contact us on munjal@ken-techdata.com |
| 07/22/08 |
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$30.00 |
08/15/08 |
| COMMENTS: Hi,I am Leah Avila from Interactive Technology Solutions, Inc. We are very interested to complete this project. Our center had been operating for more than 3 years and we are currently catering customer service for phone companies. Please contact me so I can send you our complete company profile. Please contact me through lavilaitech@yahoo.com. |
| 07/22/08 |
Quick-wIT Corporation |
$25.00 |
07/30/08 |
| COMMENTS: We are interested about this project, can you email to us the details of it thru flgr3g@quickwitcorp.com and mlayson@quickwitcorp.com |
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