PROVIDERS

CALL CENTER PROJECT

CURRENT BIDS

BID DATE	SERVICE PROVIDER	BID AMOUNT	EST. DELIVERY DATE
06/28/08	Egyptian contact center operator (ECCO)	$25.00	06/29/08
COMMENTS: ECCO : Introduction ? ECCO Service Methodology (Operation Highlights) ? People ? Infrastructure ? Quality Assurance III- CLIENT Project: Scope of work ? CLIENT call center project ? ECCO objective ? ECCO proposed services ? ECCO proposed working environment ? Project Important considerations ? Reporting Implementation ? Implementation steps ? Implementation duration ? Training Tracks Responsibilities ? ECCO responsibilities. ? CLIENT responsibilities. Introduction ECCO in brief ECCO is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. ECCO is one of the leading players in the business-process-outsourcing-solution market. ECCO was originally established in 2001 as a 3rd party (outsourcing) call center operator with a majority ownership by National Telecommunications Corporation (NTC), the leading Telecom and IT holding company in Egypt. By the End of 2006 ECCO's ownership transformed to be totally owned by NEDAA Holding Corporation which was co-founded by the alliance of Al Mansour & Al Maghrabi Group together with National Telecommunication Cards Company – NTCC, National Telecommunications Cards Company,(NTCC) offers prepaid voice services over fixed lines; the company is operating an intelligent network platform capable of handling up to 4 million simultaneous cards and is providing an entry for NTC into the lucrative segments of the residential voice market Al Mansour & Al Maghrabi Group, The group was established in 1996 as the first step towards a long-term cooperation between the operations of both El Mansour and El Maghraby groups. They make up an array of industries in numerous diversified fields. MMI&D also provides brokerage and consultation services to foreign and local institutions ECCO is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services
07/01/08	CALL VERIFIED, INC.	$25.00	07/07/08
COMMENTS: CALL VERIFIED, INC. opened its operation in Panama City, Panama at the beginning of 2005 in order to provide a cost-effective contact center model for North American clients in the Debt Consolidation, Mortgage Refinancing and Foreclosure prevention Market. Our headquarters are in Florida and our call center has a capacity for up to 100 agents. Panama has developed into a natural hub for bilingual U.S. support and consolidated contact center for the region, primarily because of a significant pool of available fluent English-speaking labor and extensive U.S. influence on the culture. Our operation in Panama leverages CALL VERIFIED, INC’s global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and global best-practice to project implementation, and performance management. We pay a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge. Thank you in advance for your business and we look forward to hearing from you soon. We offer quality English AND/OR Spanish bilingual contact management solutions: INBOUND OR OUTBOUND: CUSTOMER SERVICE / TECHNICAL SUPPORT / SALES TELEMARKETING / SALE LEADS GENERATION OR QUALIFICATION: FINANACIAL, MORTGAGE, CREDIT CARDS. / ORDER PROCESSING / CATALOG ORDERS / HELP DESK CONTACT US AT: jcscvi@aim.com or (507)3150005 WILL BE HAPPY TO ASSIST YOU OR SEND US AN E-MAIL AND WE WILL CALL YOU BACK. James Elder
07/02/08	Lynxbits Global	$25.00	07/03/08
COMMENTS: Hello, We are a contact center based in Nairobi, Kenya with English and French Operators. We are in the process of developing German capacity. Kindly contact us (info@lynxbits.com) to discuss the details of your project.
07/03/08	Goldstone	$1,500.00	07/04/08
COMMENTS: Goldstone Technologies Ltd is your right choice. We are of the leading Global IT Company with in-depth experience in providing Multilingual 24/7 Online Technical Support services to B2B Ecommerce/Portals & Product companies globally. Our long standing partnerships with leading technology firms are an indicator of our success (www.goldstonetech.com/company/clients.htm). We also have support centers in US, India and Japan, with a fully functional 500 seater facility and has the ability to scale up to a 1000 seater. We currently have three large fully-developed offshore centers – with over 180,000 square feet of world-class infrastructure & safety, 2Mbps dedicated telecom links (IPLC) connecting US Clients and offshore locations of Goldstone, Multiple server-farms, range of software tools, Redundancy & Disaster Recovery processes. Chat/Online Support (http://www.goldstonetech.com/services/goldconnect.htm ): Goldstone also offers live chat service (with software/tool free cost), which can convert visitors who visit your web page to a potential buyer. Live chat at Goldstone is a multi-support service. It can be sales support or technical support. This way we give the customer a chance to consult a support executive and make a decision thereby. In this arrangement our Executives would act as your representatives and handle your online traffic for utmost customer satisfaction and a steep boom in online sales. Our well-trained Chat Support Executives handle your online customers with utmost care just after few sessions of a customized training tailored to your needs. We are currently providing Multi language support for several B2B clients. Please let us know the volume, no of resources, time zones to cover etc for the exact/better estimates. We can send you the proposal documents along with the commercials, references, profiles and case studies on the same. Email: Pavan@Goldstonetech.com or Pavan@Goldstone.net. References can also be provided on request.