INDIA OUTSOURCING COMPANY

DESCRIPTION
Our call handling and contact management services for business-to-business and business-to-consumer campaigns help drive customer acquisition their retention and support.

Here we will reach your prospects and convert them to sales. We will help you to acquire new customers or help you to retain your currents ones.

Our outbound tele-services include:
• Customer acquisition - we contact your prospective customers and convert prospects into strong customer relationships.
• Retention and cross sell - we will up-sell/cross-sell your products on the basis of customer profile and behavior.
• Service Calls - we initiate calls to increase awareness about your products.
• Collections of past dues - we will follow-up and collect your receivables.
• Reactivation - Approaching your 'expired' customers with the right offer.
• Targeting - Isolating key decision-makers and discovering their budgets before you spend resources on more costly mail or sales calls.

SKILLS
We believe that quality is an attitude, that's the reason Censura is known for quality customer care /telemarketing services globally. Quality starts with ones life and this is reflected in ones career too. It is the enhancement of the inner self, which leads to the highest possible growth. The mission of the Quality Assurance (QA) team is to enhance and extend current quality practices and to educate by sharing its learning and perceptions with a single aim to excel in every call we make.

The Quality Assurance team plays a key role in the operations through the following functions:

• Monitor all inbound/outbound calls for compliance to call center quality performance call monitoring sessions conducted for the customer care associates to ascertain and measure call quality.

• Customer feedback is a critical component in improving our service. Customer feedback is collected quarterly through the relationship management team and annually though an external customer satisfaction survey.

• Tape monitoring and digital recording of calls for further reference and training purposes.

• Quality verification of each 'sale' achieved prior to forwarding to the client.

• Coordination with the operations team and filtering of quality feedback to the CSA's.

• Coordination with the training team for further training and refresher modules for the CSA's.

• Agent to supervisor ratio is as high as 1:7 depending on the service.

• Well-structured escalation processes to handle more challenging, technical client and customer requests.

Our graduate and postgraduate work force is continuously trained by in-house professionals for call answering services-response interactive call center solutions, web based call handling & technical support; so that our customer gets the best of call center facilities in India & best quality from our side.

LOCATION India - Cochin, Kerala EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.