INDIA OUTSOURCING COMPANY

DESCRIPTION
HTMT is a leading call centre / BPO services provider, with significant experience in providing end to end contact center solutions to industry leaders in the area of contact center space and executing back office jobs. HTMT has over 7200 people working across 11 delivery centers located in India, Philippines, US, Canada & Mauritius. Our growth in various verticals spanning customer contact center space and BPO jobs is a true reflection of our commitment to quality of service and is also evidenced by the quality certifications like ISO 9001:2000, BS 7799, HIPAA Compliant and several Six Sigma initiatives.

We would be delighted to work with you for providing world class contact center solutions to your customers.

Our services include:
• Contact center services inbound / outbound, e-mail support, technical support, outbound telemarketing, order administration, etc.
• Back office processing including transaction processing, complex claims adjudication, and plan loading, etc.

Some of the significant industry recognitions we have gained over the years include:
• Selected as one of the 200 “Best Under A Billion” Companies by Forbes Asia Magazine (Oct 2005).
• Ranked 8th, in the Top Best Performing Call Center Firms worldwide in the Global Services 100 survey conducted by NeoIT & Global Services magazine (Jan 2006).
• Adjudged Best BPO entry for the “Intelligent Enterprise Awards” (Process Improvement and Automation Tool) at the Technology Senate 2005 – Bangkok
• Philippines center awarded “Seal of Product Quality” in Oct. 2005.
• Ranked Second among BPO companies in Karnataka for exports in the year 2003-04, conferred by STPI Bangalore, July 2004
• Consecutively among the Top 5 Employers for Employee satisfaction (Dataquest – IDC Survey 2003, 2004 & 2005)

Our sound financial standing coupled with our tremendous BPO knowledge offers your organization the opportunity of partnering with a company, which would ensure stability, scalability and quality deliverables.

If you wish to know more about our service offerings please get in touch with us via e-mail or phone.

SKILLS
Call Centre / BPO Services Provider

Businesses in:
Manufacturing
IT/BPO
Media & Telecom
Banking & Finance
Infrastructure development
Chemicals & Agri. Business
Energy & Trading
Health Care

Quality Certifications:
ISO 9001:2000 – Quality Management
SEI CMM Level 4 – Software Services
SIX SIGMA – Process Improvement
BS 7799-2:2002 – Information Security Management
HIPAA Compliant – Healthcare

Productivity Enhancement Tools:
Work force management tool – Blue Pumpkin / Aspect
Call monitoring – Witness / NICE
CRM – KANA / Epiphany / Proprietary
Network Monitoring – Solar Winds
Dialer – Davox / Avaya

OUR COMPETENCIES:

HEALTHCARE: rule based transaction processing, claims audit, plan loading, contract admin, level one help desk, overpayment recovery research, data entry.

TELECOM: provisioning, tier I, II & III technical help desk, customer services, trouble ticket management, directory enquiry, telesales, dispatch calls.

BANKING & FINANCE: customer service, rule based transaction processing, telesales, existing customer maintenance, technical help desk, collections, complaints management.

CONSUMER PRODUCTS & ELECTRONICS: customer service, technical help desk, e-mail support.

PHARMA: market surveys, customer interaction services, e-mail support.

UTILITIES: customer interaction services, sales support, billing support.

LOGISTICS & TRANSPORTATON: customer service, e-mail support, IT help desk.

ENTERTAINMENT: customer service, technical help desk, e-mail support.

TERMS
Please contact us via e-mail or phone to discuss payment terms.

LOCATION India - Bangalore, Karnataka EMPLOYEES 5000+ YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.