INDIA OUTSOURCING COMPANY

DESCRIPTION
At iCall, we provide high quality, value added contact center services and Business Process Outsourcing (BPO) services. We offer the satisfaction that comes from working with a technologically sound business partner. We are committed to continually investing in our people, processes, infrastructure and facilities. Our objective is to provide our clients with the highest levels of performance. We are committed to building scalable and repeatable business solutions that ensure our customer’s success.

iCall specializes in outsourced customer care services, including a whole range of telemarketing services, inbound order taking, market research & survey as well as inbound customer care with over 350 seats capacity in each shift, staffed with highly qualified representatives possessing depth of experience and skill sets.

iCall provides customized outbound, inbound & back office solutions, which helps client:
· Increase revenue and market share
· Reduce customer attrition
· Strengthen customer loyalty and satisfaction
· Retain focus on core competencies
· Reduce customer acquisition costs
· Constant improvement in the processes through customer feedback

iCall offers low cost solutions for a variety of industries’ marketing, sales and customer support needs. Services provided by iCall can be categorized as:
· Outbound services
· Inbound services
· Back hand services

We recruit people with the right skill sets to suit your contact center needs. Our people undergo training modules that are tailor-made for your industry, products and processes.

Our team leaders and managers are trained to handle the high-pressure contact center environment. Understanding real time and historical contact center reports is a part of their initial training and induction. We make sure they understand the significance of issues like real time monitoring and feedback.

We define strict quality measures to be achieved by each of our teams. Our internal performance measures are usually stricter than the ones set by the client.

SKILLS
Outbound Services
· Telemarketing services
· Lead generation / qualification
· Prospecting
· Promoting new services or products
· Credit authorization
· Credit verifications
· Collections
. Retention programs
. 3rd party verification service
. Employment verification
. Market research surveys

Inbound Services
. 24*7*365 customer service
· Application processing
· Subscription services
· Billing queries
. Order taking
· Sales closures
· Up-selling and cross-selling

Back Hand Services
· Billing services
· Invoice processing
· Accounts receivables
· Accounts payables
· Reconciliation with clients, banks, outside intermediaries
· Credit / debit card applications processing
· Account openings / amendments and audit checks
· Claims processing
· End to end loan processing
· Title & settlement services

TERMS
Normally discussed with the clients during contracting.

LOCATION India - Ahmedabad, Gujarat EMPLOYEES 500-999 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.