UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
For companies that have been looking into outsourcing their IT support to countries halfway around the globe, there is now the option of doing it just next door in Mexico.

Infolink is the ideal nearshore IT solutions provider. Uniquely positioned on the US/Mexico border, Infolink offers the best of two countries: Same time zone, proximity, skilled technical personnel, employees educated in U.S. universities, bilingual/bicultural management with a rich understanding of the U.S business culture, access to onshore and nearshore resources including data hosting facilities in the United States, and significant cost savings.

For more than 10 years, Infolink has been providing value-added IT services to a wide range of clients. Infolink offers the cost effectiveness, quality elements, and the added value of quick deployment that companies are looking for in order to minimize potential risks associated with remote operations. Our broad range of IT services and skilled personnel ensure that as clients decide to adopt or expand an outsourcing strategy, Infolink is able to assist at every step of the way, now and in the future.

Among the most relevant benefits of outsourcing nearshore with Infolink is a significant improvement in the quality of your IT services, flexibility in the allocation of your resources, and a reduction in costs while your company remains focused on your core business. In addition, our company ensures a smooth outsourcing transition with minimal erros. Infolink’s goal is to concentrate on minimizing outsourcing risks while maximizing the benefits to you:

• IT service improvement- significantly improve the service you give to your users through a more efficient help desk or better availability and stability of your infrastructure.
• Risk management- reduce and manage those risks associated with unexpected downtime due to major disruptions.
• Better use of resources/take burden off internal IT staff- improve your own productivity through better allocation of internal resources, while Infolink resources are focused on support tasks.
• Adaptability- we adapt our resource allocation and schedules to your specific needs.
• Process improvement- in the process of providing services, we add value by proactively working on proposing and implementing improvements to your IT service processes.
• Meet growing demand for skilled IT personnel.
• Transition management- during transition of outsourced functions, we make it our primary responsibility to address and identify potential risks before they actually occur.
• Cost savings and in the process of getting all these benefits, reduce costs. We offer a significant cost advantage for services which require strong skill sets, technical administration and staff-intensive tasks, such as project management, service desk, operations support and administration.

Our staff is ITIL and CMM trained.

SKILLS
1) IT Support Services: Service Desk/Help Desk, Incident Management, Technical Support, Database Administration, Systems Administration and Configuration Management.

2) IT Consulting Services: Process Re-design, Documentation, Product Evaluation, Training and Change Management.

3) Project Management

4) Operations: Systems Performance Monitoring, Support to Production and Network Operations.

5) Reporting

6) Software Development: Internet Solutions, Application Design and Development, Documentation and Application Maintenance.

7) Quality Assurance (Testing).

8) E-business: Production - Center Capabilities, Packaged and Custom Solutions, a web-based collaborative environment, Project Management and Hosting Capabilities.

Technologies: Mainframe (OS/390, CICS, IMS, DB2, RACF, JCL...). Windows 2003, Unix: Solaris, AIX, HP/UX, Linux. Databases: Oracle 9i, 10g, SQL Server, DB2. Middleware/Servers: WebLogic, WebSphere, Apache, Citrix. Development: Java, C++, Visual Basic, ASP.Net, ASP, C#, PhP, ColdFusion, Delphi, XML. Can find resources for specific technologies required (i.e. SAP, Peoplesoft).

TERMS
Supplier model: Nearshore (Mexico) or combination of nearshore/onshore (US).
Pricing model: Per project, time and materials, flat rate. Dedicated or shared resources.
Typical rates range: $25-$45.

LOCATION United States - El Paso, TX EMPLOYEES 50-99 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.