CANADA OUTSOURCING COMPANY

DESCRIPTION
Cyber Virtual Service is a provider of business support services to professionals, entrepreneurs, associations, organizations and international companies. Located in Milton, Ontario, we offer our customers support services like virtual assistant support, quality management documentation and quality system auditing service, technical drawing & diagramming service, as administrative office for international companies and web presence solution for small business entrepreneurs.

Our Services:

ADMINISTRATIVE SUPPORT SERVICES
Word processing
Data entry
Proofreading, editing and professional writing
Creating letters, forms, reports, charts and tables
Document / file conversion to PDF
Vendor identification, sourcing quotation and booking appointment
Spreadsheet design and maintenance
Database maintenence
Internet research
PowerPoint presentation development
Answering service

QUALITY MANAGEMENT SERVICES
Internal quality audit - ISO 9001, TS 16949, QS 9000
Quality management documentation
Preparing auality manual, procedures, work instructions, record forms
Maintaining QA database
Convert QA documents to electronic format
Conducting and analyzing customer satisfaction surveys

SUPPORT SERVICES FOR INTERNATIONAL COMPANIES
Lead generation via phone and internet
Product promotion and market development via phone and internet
Find Canadian businesses’ contact information
Local contact for Canadian customers
As your administrative office in Canada

DRAWING & DIAGRAMMING SERVICES
Flowcharting, process mapping and general diagramming
Paper to electronic conversion of mechanical drawings, building layout plans and landscape designs

WEB DESIGN SERVICE
Domain name search and registration
Web hosting and maintenance
Customizable basic web design for small businesses

SKILLS
* Word processing and data entry
* Proofreading, editing and professional writing
* Creating letters, forms, reports, charts and tables
* E-mail, mail and fax management
* Document / file conversion to PDF
* Spreadsheet design and maintenance
* Database maintenance
* Internet research
* PowerPoint presentation development
* Slide preparation
* Vendor identification
* Sourcing quotations
* Booking appointments

# Customer list creation and maintenance
# Contact customer via phone, e-mail and mail
# Conducting and analyzing customer satisfaction surveys
# Lead generation via phone and internet
# Product promotion and market development via phone and internet
# Find Canadian businesses’ contact information
# Local contact for Canadian customers
# As your administrative office in Canada
# Domain name search and registration
# Web hosting and maintenance
# Basic website development for small businesses

TERMS
PAYMENT AND INVOICING POLICY
* A $30 CAD minimum fee is charged on all projects.
* Hourly plan and project plan are billed at 15 minutes increment, unless otherwise specified.
* Retainer fees are due prior to commencement of work and thereafter the first of every month.
* Unused retainer fees are non-refundable.
* A 25% deposit is required before the start of a project plan assignment. This 25% is non-refundable and will be adjusted in the final invoice.
* Full payment is due prior to delivery of finished assignment in case of hourly and project plans, unless agreed upon in writing by Cyber Virtual Service and the client.
* Final fee for projects will be based on the actual cost and not estimated cost.
* Office disbursements are billable and clients are “charged back” on expenses incurred in finishing the assignments.
These include, but are not limited to - photocopying, postage, stationery supplies, printing, faxing, long distance calls, etc.
* Invoices are submitted via email or fax and are payable on receipt.
* Payment made later than 30 days of receipt of invoice will be subject to a charge of 2% of invoiced amount per month.
* Payment can be made by business cheques or Paypal.

DELIVERY TERMS
* Finished products will be delivered by e-mail, fax, diskette or other means as agreed with the client.
* Files will be virus checked before transmission.

PRIVACY POLICY
In order to protect your right to privacy Cyber Virtual Service will ensure that:
* It collects only such information from individuals or organizations as is required for the purposes of providing the service.
* It will not disclose or communicate to anybody, other than required by law, any information pertaining to its clients.

LOCATION Canada - Milton, Ontario EMPLOYEES 1-5 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.