UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Founded in 1999, inQ is a leading provider of turnkey outsourced chat marketing solutions for e-commerce websites allowing businesses to populate their websites with salespeople engaging visitors via live chat. inQ operates its own 24/7 chat contact center where trained and experienced salespeople use scripts written by inQ’s in-house marketing agency to meet the specific needs of every client. inQ’s proprietary chat platform enables salespeople to use business rules to pro-actively engage consumers pre- and post-sale transactions, and deliver personalized sales consultations, thereby increasing up-sell and cross-sell opportunities with customers. inQ is working with companies in the telecommunications, retail, travel, financial services, media, and software sectors.

› Increase online sales
› Increases conversion rate of browsers-to-buyers
› Increases average order size
› Reduces shopping cart abandonment
› Increase ROI of online advertising campaigns
› Capture leads online
› Increase quality of customer shopping experience
› Allows real time communication with customer
› Decreases average time to response – Customer wait time less than 12 seconds
› Shields against ebbs-and-flows in customer contact volume – Chat abandonment rate inferior to 1%
› Maintains brand value with quality-focused trained agents
› Lowers cost of sales by chatting simultaneously with multiple users –6 times more cost effective than phone
› Our outsourced solution is delivered turnkey and can increase your online sales by 30% in 30 days
› Leverage inQ’sbest in class capabilities in chat contact center management, chat technology and
chat marketing
› Leverage inQ’sexperience in the retail industry
› Leverage inQ’svariable pricing model
› No investment required, no dedicated staff on your end
› More cost-efficient than in-house effort using licensed chat tools

SKILLS
inQ Central: Chat Contact Center
› 24x7x365 service
› Staffing options at inQ (Los Angeles), offshore, at home agents or at client location
› Dedicated or shared agents
› Staff hiring, training, and coaching
› Pay for performance compensation systems
› Rigorous Quality Assurance and Compliance processes

FRONTLINE: inQ’shosted chat application
› Business rules trigger pro-active chats to targeted prospects
› Intelligent skills-based routing to chat agents
› Sales Tools
› Productivity Tools
› Detailed metrics real time reporting around campaign success evaluation
› Secure, monitored, redundant, scalable network architecture
› Integration with CRM systems for personalized experience
› Proprietary technology customized to clients’ business model

iQ - inQ’sChat Marketing Services Agency
Our chat Marketing Experts will design a custom chat solution to meet your needs:
› Suggest business rules to engage consumers online via chat
› Write sales scripts
› Design chat assisted sales online experiences
› Manage launch projects
› Analyze results, design and test new executions to optimize conversion
› Have experience in your industry

TERMS
Contact us today:
We’ll be happy to meet with you, without obligation, to listen to your challenges, needs and goals. And, of course get back to you with fresh ideas and initiatives.

LOCATION United States - Agoura Hills, CA EMPLOYEES 50-99 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.