PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
We are a full service inbound and outbound call center, specializing in technical and customer support for ISP and Web Hosting companies. We provide support services though email/support ticketing system, web chat and voice.

ELOQUENZ provides you with university graduates from reputable institutions who are further trained in the Expert Service Program©, a continuing development system that focuses on service delivery, effective communication and technology specialization.

SKILLS
Our expertise lies on more than 15 years of combined experience in call center management and back end technologies. We have the competence and the commitment to work with you in building your business.

Our Customer Support Engineers Team's skills range from billing/accounting assistance to advanced technical support for both ISP and Web Hosting companies.

Our various areas of expertise include:

Dial-up networking, DSL, ISDN and Wireless Connection
Email Related Issues
Email clients for all O/S types
Operating Systems
Issues Subtle differences, File locations, File
interactions

Web Servers
Multimedia Real Audio, Real Video, Streaming mp3's
Domain Names
IP Assignment Ensuring correct IP address assignment
Microsoft Frontpage Issues with differences in Windows 97,98, 2000 and XP and MAC
Instability problems
CGI Scripting Support for executing multiple languages
PERL, PHP, Python, C, C++, Java, ASP
File Permissions CHMOD issues, FTP client issues, Telnet issues
Control Panel

Alabanza
Ensim
HSphere
Plesk
Webmin
WHM/CPanel

TERMS
One time fees:
- Set up fees (between $500 - $1000 depending on the project)
- security deposit ( equivalent to one month's support fee)

Price Schemes:

- Per incident (if monthly incidents are below 800 in a month)
- Per team (shared agents or dedicated agents)

LOCATION Philippines - Quezon City, NCR EMPLOYEES 20-49 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.