INDIA OUTSOURCING COMPANY

DESCRIPTION
Indian Business Re-sourcing is a matter tool in business process outsourcing with locations in major metros of India. This enables us to provide you a highly talented employee pool and service your processing needs. Aiming to approach client services, focused on providing you with a great and professional experience every time and each time you interact with IBRS.

IBRS focuses on your core business and your service level agreement with your clients. IBRS values and implemented of the outsourcing of business functions will benefit your business needs.

Facilities:

• Built-up space of over 200 seats.
• Completely secured and adequate storage area.
• Certified fire safety systems with safety norms and training.
• Ergonomically designed furniture.

Equipments:

• 200 Work Stations with plantronics equipments.
• Laser Jet, Desk Jet, and other printers, etc.
• Hard Disk capacity of more than to suite business for long-term relations.
• Back-up facilities with round-the-clock power.
• High-end AMD/INTEL servers and Lucent certified network (CISCO Routers & Intel Switches) to ensure maximum speed of internal-data communication.

Communication:

• Dedicated-Leased line for high speed Internet access.
• Back-up – Cable Connection.
• Modem, Routers and all necessary and mandatory facilities.

Systems Environment:

• Servers: Windows 2000 Advanced Server, Windows NT, Linux.
• Back-up Server.
• Structured cabling for high speed data access and reliability.
• Support batch upload/download.

Manpower:

• 100 + Personnel.
• Highly skilled & experienced personnel, well-conversant in English language.
• Round-the-clock service on 24/7 basis.
• In-house technical, training, quality, and administration support.

Please consider a consultative meeting at your convenience.

SKILLS
IBRS’s back-end solutions with a strong forte for BPO, call centers, & other web focused outsourcing option for potent services areas viz.,
• Telemarketing
• Technical Support
• Customer Care Services
• Web & Multimedia Solutions
• Software Solutions

IBRS experienced the following departments for the business whose physical existence is in USA, UK, and India.

IBRS serves the finest for international clients. We have provided excellence in outsourcing services according to our clients’ business needs resulting into benefits up of cost maintaining of their own business.

Inbound Services
• Customer Support
• Account status
• Order processing/status
• Product Inquiry
• Registration
• Troubleshooting, error resolution and technical support
• Rate plan description, sales and general product information

Outbound Services
• Welcome Calls and Upgrade Programs
• Selling
• Lead Generation Programs
• Cross/Up-Sell
• Customer/Quality Surveys
• Mail-email support
• Voice-phone support
• Chat-live on-line support

TERMS
Prices, terms and agreement are negotiable and we prefer that we present our services first and discuss about price.

LOCATION India - New Delhi, Delhi EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.