PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Discall Inc. provides superior consulting services for managing the implementation of call center management systems in the retail industry, serving both the domestic and international sectors. Discall Inc. brings a fresh and innovative approach to consulting services, acting as liaison between the end-user and the service provider. Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value, thus optimizing system functionality and improving operation efficiency. Our resource group is distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service.

As experts in call center management systems and distribution, Discall Inc., is involved in every stage upon client selection of call center management systems from implementation to completion offering continual functional and technical support. Our extensive skills encompass all aspects of implementation and operation, including business requirements definition, development of functional specifications for client approval, system design, and overseeing development teams customizing to fit specific client needs. Discall has its vast experience in some of the most ventures projects; we have 2 and more years of experience in timeshare appointments booking campaigns to generate qualified tours with success ratio. Typically, we are on-site at the retailer’s locations handling client contact, providing functional and technical training and support, and resolving any and all troubleshooting issues that arise when the client initiates usage in a live setting.

Unlike other consulting firms, at Discall Inc., we possess operations experience in a distribution center at the best level. Our Inc. is well versed in all aspects of multiple location management, from budgeting to productivity to establishing and maintaining business partnerships. We pride ourselves on our proven track record for effectively administering multiple implementations. This is due to effectively directing team members in the development of call center modifications to ensure that all business requirements are met within budget restraints and time schedules. In addition, Discall Inc. has experience with large distribution agents, having been responsible for the successful implementation of a 400 square-foot call center.

In order to meet the individual needs of clients, Discall Inc., maintains a wide range of qualifications. We excel in Oracle databases, forms, and reports. Our extensive knowledge base entails host systems interfacing with the call center management system, including merchandising, purchase order, and planning and allocation systems. Moreover, our functional and technical experience extends to interfacing with third-party conveyers and various unit sorters. At Discall Inc., we are continually expanding upon our knowledge and services to assets clients with successfully implementing call center management systems in multiple distribution centers throughout various locations.

Exceptional functional and technical expertise coupled with extensive industry knowledge makes Discall Inc., the ideal choice for a consulting firm to manage the implementation of your call center management system.

SKILLS
When it comes to customer contact solutions, you need a company that understands your business. At DCI, our experienced staff provides you with industry specific insight and knowledge that will drive the results you need to succeed. Our expertise in direct response, customer care, IVR and web-based projects helps companies acquire new customers while increasing the loyalty and satisfaction of your current customers.

Understanding the unique intricacies of your industry is only part of the equation. DCI goes one step further by taking the time to really understand your company and your unique project so that we can develop an integrated and customized customer contact solution that’s perfect for you.
DCI has created many customized programs for the following industries that have allowed our customers to operate at maximum efficiency while realizing significant cost benefits:

· Communications
· Consumer & Industrial Goods
· Credit Card Services
· E-Commerce
· Financial Services
· Healthcare
· Insurance
· Pharmaceutical
· Retail
· Travel & Hospitality
· Utilities

DCI has a proven track record of success in these and other industries. Our reputation for quality, investments in technology and personnel will give you the edge you need to succeed. Call us today to find out what many of today’s top companies already know; DCI helps companies grow their business.

LOCATION Pakistan - Karachi, Sindh EMPLOYEES 20-49 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.