INDIA OUTSOURCING COMPANY

DESCRIPTION
GreensCallnet (P) Ltd. is a client-centered organization with a complete portfolio of services. We make it our business to understand our customer's enterprise and its direction, the complexities of their trade, their processes & operating philosophy and their priorities. This way we can offer our customers technology solutions that are tailor-made for their business needs.


Software Development
We can provide full life-cycle solutions starting from requirement analysis to maintenance. We have unrivalled software design and development services. We use innovative delivery models and proven quality processes to deliver cost-effective solutions. Our application development and maintenance framework has proven competency in reducing costs for our clients' productivity improvements year-on-year.
This is supplemented by our vast expertise in design and development of host-centric or client-server architecture with any number of tiers, across various environments. Our application development services address the needs of industry verticals such as banking, financial services, insurance, healthcare, government, transportation, mining, shipping, etc.


Strengths


" Building large and complex state-of-the-art applications
" Designing and building strong and robust architectures
" Large project execution
" Managing large, multi-site development projects


Call Management


Outbound


GCPL offers an extensive level of expertise and experience in outbound call management and customer acquisition, with a variety of applications in the areas of business-to-consumer (B2C) and business-to-business (B2B) marketing. This experience, along with our technological solutions, quality assurance programs, and commitment to customer service excellence help our clients to achieve maximum results from their direct marketing efforts.


Our outbound clients benefit from our rigorous adherence to highly cost-effective, results-based performance and management processes.


The formula for success begins with a thorough understanding of your business. GCPL understands the differences between business-to-customer and business-to-business telemarketing, and uses experienced management to focus on the unique requirements of each client and their targeted market - from recruiting to hiring, training and performance.


Inbound


Your most profitable customers are the ones you already have. From complex to concise, GCPL has implemented world-class customer care and customer retention programs that include inbound and outbound call center contacts as well as web and email interactions. We can implement quickly, execute with excellence and we are at your service 24/7.


GCPL is a complete Contact Center to keep in touch with customers via inbound calls and e-mail communications. Together we can evaluate your needs and enhance your revenues with a program tailored to your needs.


Voice service


Voice, the most widely used channel for support, is also the most versatile and can be used for a variety of functions - inbound support, outbound calling, telemarketing, surveys and other functions. GCPL leverages current infrastructure and existing technology for providing a seamless outsourced voice support.


GCPL's technology experts can help integrate your current voice support infrastructure into the GCPL system to provide a seamless support experience to your users. GCPL will undertake to route the calls to one or more of its global delivery centers to offer the best support experience for your customers. We maintain a highly available and redundant infrastructure to ensure complete reliability and continuity of service.


GCPL has voice support experience in both inbound and outbound calling. This encompasses tech support, customer support, sales, surveys, helpdesks and collections

SKILLS
WE AT GCPL BELIEVE

Deliver significant cost reductions

Scale up operations rapidly on short notice

Keep attrition levels significantly lower than that of U.S. counterparts

Provide robust infrastructure and connectivity

Offer a strong business continuity plan with redundancies in power, communication links,
equipment, and even co-location facilities.

Deliver high-quality training

Understand customers' businesses

Refrain from over-promising

Maintain high levels of quality service

OUR STRENGTH


Clearly communicate with customers

Provide quality, responsive customer service

Provide proven references

Be flexible

Add value to customers’ businesses

Deliver on time

Be a strategic player

Display technological leadership

Have financial stability

TERMS
we charge 7-8 dollars per hour and terms are all advances Because we deliver what we say....

LOCATION India - Delhi, Delhi EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.