INDIA OUTSOURCING COMPANY

DESCRIPTION
Your Best Choice In Outsourcing
(A Division Of SSAPL)

CORPORATE PROFILE

SSAPL was incorporated in the year 1994. Being a corporate member of NASSCOM, AAMT, various divisions of SSAPL are engaged in the following IT Enabled Services:

- IT Education
- Medical Transcription
- CRM services
- BPO

With our Head Office located in Kolkata, we operate from multiple locations with offices in Mumbai (India) and subsidiaries in UK and US.

With core competency in Healthcare and IT Education sectors, ChoiceConnex (Division of SSAPL) offers Contact Center Management Solutions to Global companies on 24 X 7 basis.

We provide a blended technology of voice and web, providing Technical helpdesk, Telemarketing, Co-browsing with Pro-active chatting, E-mail interaction and Voice Interaction.

INFRASTRUCTURE

ChoiceConnex is uniquely positioned to provide today's industry leaders with the latest infrastructure and outsourced services they need to communicate with their customers, anytime, anywhere, through any channel. We have state-of-the-art international call center spread across 32000 square ft including well-equipped Training room, Cafeteria and Recreation Hall. We have one of the best Infrastructure and Disaster Recovery Management plan in the industry with UPS and generator facilities. For a pleasing working atmosphere, there are spacious lounge with appealing ambience and accommodation facilities for shift workers.

OUR SYSTEM INCLUDES:

IBM Netfinity servers X230

IBM NetVista A10 desktops (Standard configurations 256 MB RAM with 17 inch monitors)

Structured CAT 6 cabling for data and Enhanced CAT 5 for voice,

Well supported network with CISCO-Catalyst layer 2 switches,

Nortel multiplexers and Nortel Meridian switches capable of 240 voice channels,

Full backup with 100 KVA UPS with 100% redundancy and an additional 200 KVA diesel generator.


TECHNOLOGY

Technology Used to deliver high quality services to our customers are:

Nortel Meridian 61C with full system redundancy

Nortel Symposium TAPI Server (CTI)

Nortel Symposium Web Portal
(E-mail management, web chat, web callback, web
collaboration).

Nortel Passport redundant multiplexers with Voice Compression.

Fiber-Optic Primary Voice/Data Network

Satellite Back-up Network (future)

Fully Redundant Systems (ACD, Servers, Multiplexers, etc.)

Thales Voice Logger

Stratasoft Predictive Dialer

4 Hour UPS System

Diesel Generator Back-up

Software Environment includes:

Latest e-CRM s/w packages like Talisma 4.01

Customized Work Force Management S/W for Performance Monitoring Process and Auto dialing Facility

Voice Based:

Telephone support services, fully integrated with Internet support provides a consistent customer experience across all available contact channels, enabling closer management and measurement capabilities for our clients. Voice based technology includes "call-me-back" support by ChoiceConnex agents.

Web Based:

ChoiceConnex provides a range of 24x7 in-bound and out-bound unified customer support and sales services for top multinational corporations as well as new generation Internet/ technology companies.

SKILLS
ChoiceConnex is uniquely positioned to provide today's industry leaders with the advanced technology and outsourced services they need to communicate with their customers, anytime, anywhere, through any channel.

TERMS
What sets us truly apart is our expertise in integrating and managing all aspects of customer service and support, thereby adding enormous value to you and your customers, at extremely competitive rates.

LOCATION India - MUMBAI, Maharashtra EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.