UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Tratum Technologies outsource services can be broadly divided in to the following five areas.

Application Development Outsource (ADO)
Application Maintenance/Support Outsource (AMO)
Remote Support Services for Database Administration and Systems Administration
Dedicated QA/Testing Services

There is a combination of these services, which is specifically designed for fast growing technology groups named Product Company Partnership (PCP).

Variations of these services leveraging technologies, packages and specialized knowledge are listed out separately for reference.

Package Implementation/Support

Selecting and implementing software package suites can be time consuming and complex for any enterprise. This endeavor calls for great technology vision, in depth understanding of business processes, change management and the actual implementation itself. Another challenge is clearly estimating the ROI and the risks associated with the whole implementation.

Tratum Technologies with its decade of experience and partnerships with leading industry packages like Siebel, PeopleSoft, SAP and Microsoft Great Plains, have come out with processes, methodologies, tools and templates to identify and implement the best package for you. Tratum Technologies guides you through the right criteria to evaluate, select and implement packages in CRM, BI and ERP. With the help of our experienced team and sophisticated methodologies we have done some of the fastest and finest package implementations in the world that too in an onsite-offshore mode. You will get the best practices needed to implement packages in an outsourced, offshore mode from Tratum Technologies.

Offerings

We offer affordable and highly reliable support services. Tratum Technologies has a unique offshore delivery model and rich experience in developing support tools for providing superior cost-effective support services. Following are the services we offer under the umbrella of the product support services. This process involves on-site consulting assignments to identify the business process and gap analysis followed by detailed requirement definition presented to customer for approval and then proposes the offshore process with key controls in place working closely with the customer managers.

Evaluation, selection and implementation of enterprise packages in CRM, BI and ERP, utilizing sophisticated methodologies and help of an experienced team.

Change management.
Deployment, implementation and training.
Maintenance and upgrades.
Proactive and reactive multivendor support.
24 X 7 product/application/DBA support through telephone, on-line and on-site support.
Reporting in various tools and technologies.

Highlights

Leverage of Tratum Technologies experience in implementing some of the fastest and finest package implementations in the world.
Best practices in implementing packages in an outsourced, offshore mode.
Highly experienced, skilled and mobile resource pool supporting customers across the globe.
Strict service levels.
Scope for scalability of resources.

SKILLS
Tratum Technologies have executed projects for various customers in a myriad of industry verticals for the past 14 years leveraging expertise in various technology domains. In addition to core technology development in maintenance/support arena, we have specific technology domain expertise in the following areas:

CRM

Several CRM/contact center customers across verticals/geographies.
Siebel Alliance partner.
Implementation of BT contact central for leading global contact centers.
Develops CRM applications with advanced technologies including VoIP.
Global work force experienced in Siebel, BT Contact Central, Vantive & PeopleSoft.
Proficient at building adaptors/connectors to CRM applications.
Expertise in sales and marketing and customer support.

ERP

Several ERP package implementations using PeopleSoft, Lawson and Microsoft Great Plains.
Complete life cycle experience for large ERP implementation with integration to e-commerce, CRM and other technology domains.
Expertise in financials, distribution and HRMS stream.
Experience in creating integrated eBusiness with BackOffice setup using Great Plains ERP from Microsoft,
Very strong experience in human resource management systems from PeopleSoft ERP.
Global work force experienced in large implementations.
Proficient in building bi-directional integration connectors to ERP and other systems.

E-Learning

Complete life cycle implementation expertise in eLearning project implementation including Blackboard, a leader in higher education market.
A Blackboard Building Block Network partner.
Provides solutions to many higher education institutions in US and international markets.
Practice team with Blackboard certified technical consultants & project managers.
Skill sets and best practices in supporting enterprise eLearning systems.

EAI

Exclusive offshore facility for developing adaptors/connectors in India.

LOCATION United States - Herndon, VA EMPLOYEES 100-499 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.