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INDIA OUTSOURCING COMPANY



EnterpriseServices
Customer care beyond limits

DESCRIPTION
McLanSys was started with core team of excellence from fortune companies leading experts to provide better value chain in the global delivery model with long term proposition to customers.

After having several man years of global delivery experience in various domain in the developed countries ,McLanSys was set in the IT hub of bangalore - India to leverage the cost and most experienced outsourcing man powers in the world.

It has adopted the 'follow sun' work culture , we are operating and following sun in each countries for their time zone and so we are round the clock delivery system.

McLanSys is a leading business solutions provider that helps mid sized organizations, established corporations & entrepreneurial ventures harness the power of the internet to improve IT operations and increase revenues.

McLanSys encompasses a huge repository of IT skills that includes but is not limited to the customized development of robust web enabled business management systems, knowledge management solutions, application services management, e-Business applications, intranet based solutions & call center operations of telemarketing and telesales.

We give a new meaning to the phrase - Customer Satisfaction. Take a look at a few things that our clients have said of us in the Testimonials section. At McLanSys, customer satisfaction is not just a buzzword. It is the prime philosophy that powers the way we function. Right from the inception to the conclusion of a project, McLanSys is your friend, your partner, your confidante who will work at an unbelievable pace and unmatched dedication to convert your ideas, dreams & requirements to reality. Because of the high degree of emphasis that we place on customer relationship, people and organizations that have chosen McLanSys as their solutions provider have experienced a satisfaction level like none other. We actually put ourselves in your shoes, view the project from your perspective, understand your targets and goals, and then utilize our expertise in developing a solution that is sustainable, scalable and cost effective.

McLanSys has partners across three continents which means that we're extremely comfortable working across different time zones.


Profile

The people at McLanSys are its strength - a collective mind powers McLanSys's methodologies, ideologies and evolution. We're an ideally proportioned hybrid set of individuals comprising of technology and management personnel with high-degree expertise within specified domains. McLanSys's technology personnel themselves sweep across a diverse range of state-of-the-art technologies. From MFAs to Microsoft Certified/.NET professionals to Open Source (GNU) gurus and SUN microsystem certified developers/architect for java, we encompass a plethora of IT skills.

Some of the benefits our clients enjoy when dealing with us include:

Unique Capabilities

Our focus on transitioning and organization's business processes to the web enables us to develop innovative, business winning solutions to provide our clients with a sustainable competitive advantage. We offer the full range of strategic, technical, business planning and project management capabilities covering the entire range of telecommunications and supporting IT systems.

Extensive Professional Experience

Our team is a hybrid set of individuals with a wide experience in the planning, design and operations of web-enabled solutions and the underpinning technologies and equipment. This experience and professionalism is evident in all our work.

Client Focus

We ensure that we understand our client's business and that project outcomes fully support their business aims.

Quality Assurance

A Total Quality Management (TQM) approach is used for all activities, with procedures and processes documented. Audit trails are fully identifiable so that results and their underlying assumptions can be verified.

SKILLS
-Outsourced Application and Infrastructure Services
.Custom Application Development
.Application Maintenance
.Application Re-engineering
.Infrastructure Management
.Independent Testing and Validation
.IT enabled services

-Inbound
.Customer Care
.Order Processing and fulfillment
.Dealer Location
.Surveys
.24/7 Help desk
.Corporate reception and messaging
.Event registration
.Catalog sales
.Debt Collection
.Application Maintenance /Monitoring/Escalation
.Technical Support
. Billing Problem
. Data Processing (Regarding the clients Filing)
.



-Outbound
.Market Study and research
.Database collection and selling
.Data cleaning
.Product Promotion
.Lead Generation\Qualification\Management
.Seminar Population
.Direct Mail Follow-up
.Collection services
.Appointment scheduling
.Decision Maker Contacts
.Up Selling /Cross selling Campaigns
.Surveys
.Customer satisfaction
.Cold Calling
.Demo Setup
.Telesale
.Data Centre maintenance/Monitoring/Escalation

-Enterprise Services
.Packaged Applications
.Supply Chain Management (SCM)
.Customer Relationship Management (CRM)
.Enterprise Application Integration (EAI)
.Enterprise Resource Planning (ERP)
.Systems Integration
.Business Intelligence and Data Warehousing
.Enterprise Information Portal
.Enterprise Mobility
.Enterprise Security
.Migration and Re-hosting
.Strategic Technology and Architecture Consulting

- Product - R&D Services
.IT product Design & Development
.Product Sustenance
.Testing & Automation

TERMS
Hourly Rate - $30
Payments Terms -• Bank Wire Transfer
• Credit Card
• Pay Pal

LOCATION
India - karnataka, India

EMPLOYEES
100-499

YEARS IN BUSINESS
11+ years



CONTACT INFORMATION
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