INDIA OUTSOURCING COMPANY

DESCRIPTION
Triumph is a Bangalore based company offering technical communication and documentation services to leading software companies. Triumph helps software companies communicate with their markets both in pre sales and post sales activities.

As part of support to the business development or pre sales team, writers from Triumph produce marketing collaterals and response documents to RFPs. Marketing collaterals include brochures, technology white papers, product / technology overview documents, case studies etc. Graphic designers are an integral part of the support to give the necessary professional finish to the documents.

As part of post sales support, writers from Triumph produce all types of user-support information, from simple quick-start guides to training manuals, e-learning tutorials, and comprehensive reference manuals. These documents may guide an end-user to install an application and use it, or help a developer use the API calls of the application. They could also be used to train end users on product usage. User support information can also be provided by way of online help.

Tools expertise

• Word processors - Framemaker, Pagemaker, Epic Editor, and Word
• Html creation and maintenance tools – Dreamweaver, Frontpage, and Notepad
• Image editors – Photoshop, Paintshop Pro, Adobe Illustrator
• Animation tools – Flash, Swish
• Drawing tools – MS Visio, Coreldraw
• Help authoring tools – Robohelp, MS HTML Workshop

Types of services offered

• Create end-user documents – user guides, getting started guides, reference manuals etc. These can be created using MS Word or Framemaker and published as Acrobat pdf format. They can also be created in html format for online viewing.
• Develop product support information – online help, product tutorial, training courseware etc. Online help can be created in any one of the popular formats of Windows help (hlp format), Windows compiled help (chm format) or web help (html format).
• Create developer support information – API reference manuals, technology overview documents etc. These can be created using MS Word or Framemaker and published as Acrobat pdf format.
• Create e-learning tutorials – learner-centric computer based and web based tutorials. These can be created using Macromedia Flash, Adobe Photoshop, and Dreamweaver with feature rich instructional design facilities like mentor tips, slide notes, audio control, and audio transcripts.
• Maintain end-user documents – for an product, update and release end user manuals based on inputs from the development team. We have standard processes in place for version control and quality delivery.
• Upgrade the documents – move a set of documents from one environment to another. In many instances, the product documentation has evolved over a period of time and hence is available in various formats. All these may be converted into one format and the currently popular format is xml. We have considerable expertise in moving across various formats and are well-versed with the tools available for doing it.

Highlights of projects executed/being executed

• For a telecom product, created the content initially and later took on the maintenance of user documents in Framemaker, amounting to nearly 700 pages spread over six different books. Created four different versions of the product documents for three different clients and updated every other month. The releases are done using the Clear Case tool. The project has been executed over one year.
• For a web based product catalog tool, created user manual, installation manual, API reference manual and data dictionary manual totaling nearly 1000 pages in MS Word. Used javadoc on the java code to generate the html files and then generated PDF document for API Reference Manual. The documents were later updated and released for three versions of application upgrades.
• Created user manual, reference manual and online help for a set of development tools.

SKILLS
Technical communication - create end-user documents, develop product support information, create developer support information, create e-learning tutorials, maintain end-user documents, upgrade the documents.

TERMS
Partner for end to end technical communication services.

LOCATION India - Bangalore, Karnataka EMPLOYEES 100-499 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.