INDIA OUTSOURCING COMPANY

DESCRIPTION
Global InfoTech is located at Salt Lake City, Kolkata, WB, India. It is a 30 seater international call center covering an area of 3000 sq ft. The call center is equipped to undertake telemarketing campaigns and technical support services with team strength of more than 50 people, who are qualified to provide quality service to its international clients. The call center services on 24X7 basis inbound and outbound calls in a client server environment with Computer Telephony Integration (CTI) and unified messaging enabling us to handle all types of calls – voice, fax, e-mails, chat, etc. Efforts of the company has been recognized and supported technology vendors across the globe. High level of skill set and international expertise with quality benchmark has been introduced to GI to maintain a better value proposition and to have a cutting edge in the market.
? Present operations include inbound and outbound telemarketing and sales.
? 50 trained and experienced agents calling on about 3 campaigns across the United States, United Kingdom and Australia.
? Experienced team leaders managing their campaign.
? Foolproof reporting structure to ensure quality analysis.
? State of the art technical equipment.
? Scalable up to 50 seats at the current premises.
? Rejections as low as 10% on sales.
? Experienced quality team and process to ensure that only quality sales are passed through to the end customer.

SKILLS
The call center facilities are based on asp based technology, to provide for inbound and outbound services.
? On demand 1 mbps internet connectivity.
? High level of VOIP communication on sip.
? Dialer located at our premises.
? Foreign t1 are provided by sify.

Routing & VOIP by Cisco and Sify link
? CRM & dialer software by netyantra.
? Back up dialer by Avissol, Delhi.
? Telephone instruments & headsets by freemate.
? Other hardware details: pentium-iv, ibm eserver xseries, pix firewall, cisco 871 router.

Quality Process:
? Daily barge-in of all agents.
? Voice files of all sales are checked before sales are submitted to the client.
? Rejects of all agents monitored on a regular basis to ensure that quality levels are maintained.
? Agent performance checked on a daily basis to ensure that only quality agents are calling on our campaigns. bad performers are taken off the rolls.

Voice files of all sales are checked and submitted to the client within 60 minutes of the sale.
? Rejects of all agents monitored on a regular basis to ensure that quality levels are maintained.
? Agent performance checked on a daily basis to ensure that only quality agents are calling on our campaigns. bad performers are taken off the rolls.
? Clients representative always present in the call center to provide training, feedback and monitor agents on the campaign.

TERMS
Price and payment terms can be negotiable according to the type of project. We look forward to maintain a long standing with the cliant. Business terms are according to the requirement of the project and according to the need of the cliant. Our main moto is to provide quality service at any cost.

LOCATION India - Kolkata, West Bengal EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.