INDIA OUTSOURCING COMPANY

DESCRIPTION
We are 250 seater contact centre based out of Gurgaon. We started our operation in year 2000.
• Young Vibrant & Strong management team, experience gained from pioneers of international call center industry in India.
• Robust training function, with training consultants adding value to the team of internationally certified trainers.
• State of the art multi level and multi functional facility for handling inbound and outbound calls.
• 25,000 sq. ft., fully air conditioned contact centre facility can accommodate 300 seats.
• 30 seat fully equipped CBT room, with connectivity & audio-visual set up to meet our immediate training requirements. Two additional CBT rooms with 30 seats each to be operational shortly.
• 3 stage automated power back-up to support uninterrupted 24 X 7 service.
• In house recreational facilities, aimed at lowering stress, increasing motivation and performance levels.
• Qualified & trained batch of agents, with experience in inbound and outbound calling, in the international sectors of UK, US and Australia.
• Proactive Human Resource Management resulting in an excellent working environment that fosters employee satisfaction and loyalty.

SKILLS
Outbound/inbound telemarketing, loan origination and processing, lead generation, B2C & B2B.

Services

e-call international provides offshore customer interaction services to large multinational companies. Our capabilities are structured around US and UK English (for both voice and data). We offer various types of customer interaction services using multiple channels of communication viz. voice, email, chat and related support channels (co-browsing, semi-automated response etc.). These services include:

Telemarketing Services
Our telesales and telemarketing services target interaction with potential customers for "prospecting" i.e. either for generating interest in products and services, or to up-sell and cross-sell to an existing customer base or to complete the sales process on-line. Examples of this service include outbound calling to sell wireless services from a telecom provider, outbound calling to households to sell security systems, outbound calling to existing customers to a mobile service or outbound calling to sell credit/debit cards.

Lead Generation, Verification and Prospecting
e-call is a true respondent in leads generation and experience in collecting over 35 FIELDS OF INFORMATION! We use the most technologically advanced and reliable methods to garner accurate information about your prospective clients. Everyone professes to have the best in the country. But WE REALLY DO! We have spent substantial time cultivating our sources of information and fine-tuning our marketing skills to ensure that you receive the highest quality in leads generation available today. Lead generation expertise in fresh loans, refinance, debt consolidation and software market and health care products.

LOCATION India - Gurgaon, Haryana EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.