INDIA OUTSOURCING COMPANY

DESCRIPTION
Ceequence provides outsourced teleservices and transaction processing services for global customers. The company established a state of the art multi media contact centre in Chennai, India, which delivers multi channel interaction via voice, email, web and fax services.

SKILLS
Ceequence services are broadly grouped under teleservices that includes inbound/outbound contact centre services and transaction processing services that includes business process outsourcing (BPO) services.

Teleservices

Our offerings are in line with standard international contact centre and telephone marketing bureau services. These cover data import/export, client services, call outcome reporting, inbound, outbound and blended voice services, data entry and transaction processing. Available on a 24 x 7 x 365 basis, our customer service representatives specialize in multiple methodologies that assist you in generating the desired response in either business-to-business, business-to-consumer or non-profit donor environments.

Transaction Processing Services

We provide transaction processing services and have industry advisors with deep understanding of business functions and industry requirements in utilities and infrastructure, financial services, property and real estate, public sector and health care. Our partnership approach ensures that cost savings are shared with our clients by structuring mutually beneficial service level agreements.

Business Continuity Services

Ceequence’s call centre works just like your own call centre. Your customers cannot tell the difference once your agents are logged on to the system. Helping ensure that your customers can reach your company is why you need Business Continuity Services from Ceequence. These comprehensive services fill the gap should there be a service interruption at your call centre.

TERMS
We charge US $12 - $16 per person hour for most of our call centre services and US $8 - $10 for transaction processing services. Our payment terms are 100% advance for pilot projects not less than 3 months and thhe contracts can be reviewed on completion of the same.

LOCATION India - Chennai, Tamilnadu EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.