UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
With Ocwen as your outsourcing partner, you can approach Business Process Outsourcing (BPO) with confidence to achieve far more than just cost savings. Ocwen helps you leverage the advantages of outsourcing to meet strategic business objectives and secure a stronger market position.

We are one of the most advanced and respected business process outsourcing providers in the world of banking and finance. Our comprehensive approach combines strategic planning, the use of Six Sigma practices, the leveraging of advanced technology, and skilled and properly trained people.

Ocwen is unique: we control everything from our advanced U.S. based operation centers. You can see and touch the processes that drive the tactical components of your business and know that true control and accountability is nearby.

Ocwen’s advanced infrastructure provides quality and redundancy that is well beyond the means of all but the largest financial organizations and offers a technological edge.

Global network built on AT&T, Sprint, MCI/Worldcom.
State-of-the-art U.S. data center.
Fully hosted, Cisco-based Voice over Internet Protocol (VoIP) customer contact center solution.
Multiple telecom access points to and from India.
U.S. and India network operation centers.
• Disaster recovery
• Functions replicated at each site
• 24/7 delivery center operations

Orlando, Florida
Capacity to support more than 2,700 FTEs.
125,000 square-foot facility.

Bangalore, India
Capacity to support more than 2,850 FTEs.
95,000 square-foot facility.

Mumbai, India
Capacity to support more than 1,350 FTEs.
45,000 square-foot facility.

Let us show you how you can reap the maximum benefits of lower costs and improved capital structure, higher quality, and an improved risk profile.

SKILLS
By outsourcing your routine processes to Ocwen, you can realize a cost savings of 35% to 50%.

Initially, you will experience a seamless transition process and a savings in labor costs of 15% to 20%. From there, you could realize an additional 20% to 30% savings from on-going process improvements.

Ocwen can help you develop a strategic view that reveals how you can move from immediate cost-saving opportunities to the broader gains that can be realized through outsourcing.

These would include improved customer service and retention, overall workflow improvement, more satisfied employees and a stronger market position.

Our team helps you examine the strategic objectives of your company, whether it’s revenue growth, new markets or consolidation. We can also help you identify the core competencies that drive business success, as well as the tasks that hamper those vital functions.

We’ll show you how, once unburdened from non-strategic tasks, your key people can devote more time to high-value work and how improved outsourced processes can positively impact your operations.

TERMS
Our partnership and professional fees are determined upon a business review of your operations with joint agreement on the type and complexity of activity to transition off-shore.

LOCATION United States - West Palm Beach, FL EMPLOYEES 1000-5000 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.