PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Generally BBT provides Voice and web-enabled services, such as dispatching, customer service, telemarketing, surveys, order taking, after hours customer support, receptionist services and appointment settings etc

In technical terms BBT offers inbound, outbound and blended solution with multimedia contact channels, predictive dialing, ACD, IVR, VoIP and workforce management software

SKILLS
BBT SERVICES

Help Desk

Over 80 % of BBT's agents are university or post secondary graduates, highly skilled and highly trained.

We do Tier I support for IT and service companies, and with escalation to Tier II and III. All calls are documented and logged and all our agents' stations have a high-speed Internet connection, so we can access any of your applications that are web based.

Telemarketing

Inbound customer service, direct response, and order entry. Outbound sales follow up and customer satisfaction surveys, or next sell, cross sell or up sell programs to existing customer base. BBT will deliver your outbound or inbound telemarketing program with accuracy, and efficiency.

Order Taking

Never miss a sales opportunity. We can process your orders 24/7 from your website, or via our own order software. We can liaise directly with your fulfillment house, or provide you with fulfillment if required.

Our agents take hundreds of orders, efficiently but with exceptional service delivery, so your customers will always come back.

Appointment Booking

BBT agents can take inbound requests for appointments, or make outbound calls to an

existing client base to schedule return appointments

Database Management

We provide secure data collection with your questionnaire or ours. The data is returned in the format of your choice or we can conduct the analysis for you, and provide reports.

Emergency Response

With BBT, you can offer 24/7 customer service. Our agents will answer your calls, dispatch your on-call technicians, and assure your customers that service in on its way.

E-Mail Management

We can answer your routine emails with prepared FAQ responses, or escalate if necessary. We will guarantee response times based on the level of service you want to deliver to your customers.

Live-e-Support

Overview

Our suite of Live support services allow you to offer all the options to your customers; give them the choice to c

TERMS
All prices, payment terms, turnaround time and business terms as per contract.

LOCATION Pakistan - Lahore, Punjab EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.