INDIA OUTSOURCING COMPANY

DESCRIPTION
CIS’s breadth of capabilities, proven program management skills and ability to integrate technology with business processes makes us your natural choice as BPO partner. With a comprehensive menu of BPO services across a range of functions — including claims processing, invoicing, human resources and payroll, finance, procurement and customer support — CIS is already providing BPO services to Moby Memory Limited (London), AeMemory Inc USA, BT UK, online safety shield USA and many more, generating significant revenues. As our BPO offerings grow, we commit to bringing operational excellence to reengineer your business processes for optimal service, quality and cost.

SKILLS
We help our clients establish benchmarks in world-class customer service. At CIS every agent/associate strives to bring exceptional experience to client's customers and provide first contact resolution. Our customer care services helps in establishing and maintaining 'Customer Relation Management'. The scope of services may vary from simple queries (account details and maintenance, information on products and services purchased, travel services required, service changes/ swaps) to complex questions (escalation, premier queues). Above all customer care wing also provide inbound sales including cross-sell/ up-sell services, which in turn has generated significant revenue to our client's businesses.

Technical Support
Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. CIS employees experienced tech support specialist and provides all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries. CIS agents are well equipped to deal with corporate and consumers and provide step-by-step guidance to queries on...troubleshooting support, installation support, software usage and problems, application and desktop related queries, internet related issues, connectivity problems, up-sell / cross-sell services and products, computer hardware queries, product related services queries, product up-gradation and accessories.

TERMS
We provide better and quality service on low rates.

LOCATION India - Indore, MP EMPLOYEES 20-49 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.