KUWAIT OUTSOURCING COMPANY

DESCRIPTION
Daleel International is a well established IT infrastructure contact center providing outsourcing and BPO services.

We assist major companies and government sectors with outsourcing their daily communications and managing relationship with their customers. No matter what their business is, as long as it ends with a customer relationship. We hold the responsibility of interacting with the customers in a professional way.

Whether you have an existing in-house call center or you are planning to establish one, Daleel International can be your service provider.

Daleel International strives to provide outsourced contact services that are more advanced and cost-effective compared to majority of existing in-house call centers.

Our Offerings
Focus on your core business by outsourcing your call center needs to our 24x7, high quality, multi-skilled contact center. Expand the capacity of your existing call center through routing the overflow and the off-working hours traffic to Daleel contact center. Extend the regional coverage of your existing contact through allowing Daleel contact center to handle your customers’ contacts in the Middle East and the whole world. Assist you in building, operating, and improving the performance of your own call center.

Infrastructure
Call center infrastructure is an important vehicle for its success. Daleel contact center depends on: latest technologies for the voice switching. Redundant connection to the telecommunication network through PRI trunks.

We are capable of handling multimedia contacts mail, (e-web chat, SMS, etc). Full continuity of business procedure is established to guarantee uninterruptible operations.

Quality
In a service environment, once a mistake is done, the client immediately feels it. At Daleel contact center we believe in preventing mistakes before they actually happen.

Accordingly:
Our management system and procedures are ISO 9001 certified.
Our agents and supervisors are certified.
Our agents are mainly university graduates with required multilingual mix.

Flexibility
We understand the kind of urgency to start and the seasonality of business, which the contact center has to accommodate.
We can setup most operations within 2-4 weeks as we have access to a large pool of skilled agents.
We can increase/decrease our operation to match the contact traffic and the business needs.

SKILLS
Experience
Well-known organizations depend on us to fulfill their call center needs such as financial sector, automotive, governmental sector, and airways companies.

We developed proven experience and solid solutions in many sectors (financial, IT & telecom, home appliances, fast food and manufacturing & distribution).

We can setup most operations within 2-4 weeks as we have access to a large pool of skilled agents.

Our quality assurance policy is to constantly evaluate our agent's performance and redefining standards. We never evaluate performance based on quantity only, but we consider the quality (customer satisfaction) in parallel with quantity as our benchmark for our agent's performance.

Another key component of our auality assurance is maintaining an environment where agents know they are part of your team. We recognize the fact that energetic, enthusiastic and self motivated agents can produce exceptional results. These motivational tactics help us produce and retain a stronger and more productive workforce.

LOCATION Kuwait - Al-Sharq, EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.