INDIA OUTSOURCING COMPANY

DESCRIPTION
Anthem is a radical BPO unit located in India. We have consulted for international clients in over 8 countries and have management who are from diversified fields with international experience who understand the business of "Outsourcing" both from the Indian and global perspective.

Anthem offers a host of integrated remote support services. These include customer care and technical support through multiple communication channels, backend transaction processing, outbound collections and telemarketing. Web based services including real-time chat among others.

Anthem's unique 'co-sourcing' model and 100% BPO focus has enabled us to re-engineer processes and also provide value-added services.

In addition to this, Anthem offers transitioning and project management and its 'Process Improvement Team' enable a solid platform for sharing best practices. This has helped the company in providing significant cost savings, improved productivity and quality levels and other value added services to its clients.

Our 4 key elements include:

Competencies

- We service the complete realm of inbound and outbound customer interaction along with back office processing.

Domain Expertise

- Our ‘specialist teams’ are structured to offer strong domain focus. Each unit is a repository of domain knowledge and experts who have outstanding experience in migrating and successfully implementing processes.

Service Channels

- We have extensive experience in running operations across multiple channels including voice, email, chat and data. We also serve clients through blended channels.

Multilingual Support

- Supporting 5+ languages, Anthem has an exceptionally talented team of linguist’s delivering quality translations, interpretations in several global languages. The current language portfolio consist record with in English, Mandarin, Cantonese, French, German, Russian, Spanish, Hindi and Telugu. Anthem features a comprehensive suite of leading edge technology, a fully redundant network, a track record of performance, and flexible relationships. Our consultative approach includes offer management, scripting, and ethnic database marketing.

SKILLS
Our core skills lie in the areas of:

- Customer Care Services
- Back Office Processes
- Navigation & Charting
- Insurance, Financial Services and Retail
- Data Conversion
- Collections
- Telesales
- Pharmacy / Medical Refills
- Telecoms (Fixed Line and Cellular)

TERMS
All prices and payment terms are negotiable as we treat clients as individuals and cater to their specific needs.

LOCATION India - Hyderabad, Andhra Pradesh EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.