JAMAICA OUTSOURCING COMPANY

DESCRIPTION
e-Services’ makes it easy for you to commit to moving customer care or back office functions offshore. This is due to our experience through the years in helping customers ask the right questions as they make the offshore decision – and then our ability to deliver the level of service we promise.

Typically, companies approach us about moving operations offshore because they suspect – rightly so – that they can cut costs substantially. But while confident about cutting costs, they are concerned about quality and dependability of service. Their concerns evaporate as they examine our operations and see that, along with lower costs, e-Services provides unrivaled quality, accuracy and reliability.

Beyond our technology and a strong management team, we are able to provide unrivaled service for two reasons: first, a talented workforce trained not only in the general principles of call center or back office work, but in the details of your business; second, a workforce that stays with us, and hence continues to learn more about what your customers need when they contact us. Our employees stay with us because e-Services is considered one of the best employers in Jamaica. Our retention rates run over 96%, significantly better than call center or back office operations in the U.S.

SKILLS
We know our core business as well as you know yours: Our core business is teleservices – the full range of services you might need, in whatever combination you need. Accuracy, reliability and consistency are our hallmarks, along with flexibility. We will use whatever combinations of technology and solutions best address your specific needs and those of your customers – a person at a work station with access to the necessary data bases, voice menus, chat help and other web-enabled services.

TERMS
We will match the level of services you are accustomed to, and, as we train our employees and we learn more about your customers needs, we will exceed your expectations. As technology - hardware and software - advance and as your business evolves with the marketplace, e-Services anticipates your needs, and creates innovative and cost-effective solutions.

LOCATION Jamaica - Montego Bay, St James EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.