INDIA OUTSOURCING COMPANY

DESCRIPTION
BizProxySolutions is a fast growing remote e-services company, providing high quality-value added Contact Center services and Business Process Outsourcing (BPO) services from our state of art delivery centers based in India, at Jabalpur. Our management team members each have over eight years direct experience in the CRM, systems integration and BPO markets. We have worked with clients across the globe, spanning from USA, UK, Australia and India.

Outbound Service

We have built infrastructure to effectively manage campaigns for our clients. We provide a broad range of outbound services for clients across various industry segments. We manage large volume of outbound using our automated dialing services and expert call center agents. Our agents are experts in handling the entire range of calls, from simple greeting calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Sales Services:

• Telemarketing services
• Lead generation
• Advertising/Promoting new services or products

Loans and Credit Management

• Loans/Credit authorization
• Credit verifications
• Collections

Verification services

• 3rd party verification service
• Insurance verifications
• Employment verification

Market research and surveys

• Research surveys
• Opinion surveys

Customer Relationship Management

E-Mail Management:

As email becomes the most popular form of communication, businesses are overwhelmed with ever increasing amounts of email. Customers are increasingly demanding a high level of service and response (lag time and quality of response) for their email requests and queries.

BizProxyMail have been specifically created to help the corporations effectively deal with the heavy email traffic. BizProxyMail treats emails similar to a telephone request, by providing the same queuing and response capabilities for an email that are currently available for telephonic queries. Our trained agents not only promptly reply to the request but also ensure top quality customer service.

Our BizProxyMail service will respond to emails via one or any combination of the following methods:

• Automated response
• Computer-aided response
• Customized manual response

Just like in bound phone calls BizProxyMail service analyzes, sorts and routes incoming email to the appropriate customer service agent by skill group.

Chat Management:

With high internet adoption, live online chat is emerging as a convenient and cost effective tool for building customer relationships. Our BizProxyChat provides a human interface to help the customer navigate through various activities such as online shopping, filing online claims, filing out credit cards, bill payment, technical support and many others. Our trained representative will take your customer through all processes by providing step by step guidance. They can add value by offering suggestions and responding to any enquiries.

Our BizProxyChat solution provides better customer experience and results in increased sales. The solution is flexible to initiate contact by voice call, web callback, chat, e-mail or fax. All forms of customer contact are routed, queued, and monitored the same way for consistent quality and faster turnaround time.

Help desk Management:

BizProxyHelpDesk Services offers a unique blend of proven support methodology and services tailor made just for your environment. Our solution includes set-up and management of technical helpdesks for internal as well as external users for the client. The help-desks are operated by trained and effective technical resources 2

SKILLS
Outbound Telemarketing And Sales, Data Entry, Data Conversion, Web Designing, Email Management, Online Marketing, Web Development, Telecom Billing, Medical Transcription Services, Lead Generation, Back Office Services, Market Research and surveys, Insurance Verification, Software Development.

TERMS
Prices: Dependant upon the Project
Payment Terms: Weekly Or Monthly

LOCATION India - Jabalpur, M.P EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.