INDIA OUTSOURCING COMPANY

DESCRIPTION
United Inter-Active Center Ltd, (Subsidiary of United Telecom Ltd, A Leading Banking & Telecom Group), is an India based IT enabled Services Provider, UICL has its delivery center located in Bangalore, the Silicon Valley of India.

Our motto at UICL is to provide better service through efficient application of high quality yet low cost resources. We comprise a team of highly skilled and experienced professionals using extremely sophisticated technology to provide a wide spectrum of services and solutions to clients worldwide

The quest for cost effective solutions is high on the priority list of companies round the globe and there is an increasing tendency to shift remote processing work to locations where operational costs are significantly lower. India has a distinct edge over other countries offering outsourcing solutions, with its large force of English speaking and computer literate professionals, leading edge technologies and world-class training infrastructure, apart from the fact that its virtual twelve-hour time zone difference with major world markets enables round-the-clock service as well.

UICL incorporates specialized knowledge and unique features in the services and solutions offered to its clients:

Ø An in-depth understanding of the UK, US and other world markets

Ø In depth knowledge of banking processes as the group owns a bank - Dhanalaxmi Bank, operating all across the country

Ø Strong project management and process focus

Ø Provision for an integrated single solution

Ø Strategic partnerships with leading global companies

Ø Creation of value for stakeholders

UICL Infrastructure

Designed to please the most demanding of customers, the UICL delivery center is housed on a 440,000 square feet campus, built to international standards and specifications, guaranteeing redundancy on all levels. This includes internet bandwidth via a dedicated IPLC between the US, UK and India offices, which are further supplemented by a back-up from STPI, redundant power supply, OFC connectivity between each of the buildings and with the rest of the city via linkage to national telecommunication companies.

Salient features:

Ø Scalability from 50 to 4000 workstations

Ø Vertical sector covers Banking & financial services, Telecom, Manufacturing, and Healthcare, travel & tourism and hospitality.

Ø Applications sector covers sales & card services, telesales & reservations and customer services

Ø Fully equipped to provide seamless integrated services for Voice/VOIP calls, Web-based services including e-mail responses and Web chat

Ø Integrated call loggers

Ø Predictive dialing capabilities

Ø Workflow analysis of operations - directly or via mutually appointed contractors.

SKILLS
Customer Interaction Services

Customer Relationship Management is an area of vital concern for corporate all round the world and UICL combines people, technology and processes to create solutions in a number of related spheres. We consult on creating strategic sales, marketing and internet-based solutions for our clients. Our state-of-the-art technology campus enables us to offer a wide range of options: voice support with facilities to handle large volumes of both inbound as well as outbound calls; live e-mail assistance with representatives monitoring mail constantly so as to be able to reply without delay; chat online as well as telemarketing. Trained and skilled professionals are available 24 hours a day, 7 days a week, to add value to the services provided to your customers.

Business Process Services

Enterprises which are involved in large data entry work, database processing and management processes such as ticketing, accounting and other HR related activities, need to deploy vast workforces and UICL has much to offer in this regard. With skilled personnel using high-speed data-com links to manage large data turnover and customer interface, outsourcing solutions are available for a variety of back office processes. In the sphere of Market Research, surveys are conducted to collect information, which would enable businesses to plan marketing strategies. Services such as load forecasting and survey design are offered as a part of Statistical Analysis. A number of functions are covered in the Insurance back office processes that we handle, of which Expense Invoice Processing, Payroll checking and validation as well as Policy Administration and underwriting are but a few. We take care of several services in the realm of HR Benefits Administration, which include Payroll Services, and Health Benefit Services. Using sophisticated technology, we process checks quickly and efficiently besides scanning them to capture information that can be used later to facil

TERMS
The billing is on an hourly basis and it is negotiable based on the type and size of the project. If you wish to know more about the terms and conditions please feel free to get in touch with us and we will be more than happy to go over them with you.

LOCATION India - Bangalore, Karnataka EMPLOYEES 500-999 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.