PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Alt-Source Communications (ASC) approaches every Customer Interaction as an opportunity to build its client’s brand and strengthen the customer relationship.

We are geographically positioned and uniquely prepared to deliver added value to your business by providing exceptional service to existing customers and building your business through the addition of new customers as we have done successfully for McDonalds, Yamaha, Colgate, and others.

Customers expect a professional, consistent service, support, and information every time they interact with businesses.

ASC offers a variety of Outsourced Customer Interaction Solutions (CIS) covering each stage of the customer lifecycle and has been rated as one of the Top 20 Pakistani IT companies by IBM Global in addition to being recommended as a call centre by the Pakistan Software Export Board. ASC is also the only Karachi based Call Centre in the process of Customer Operations Performance Centre (COPC) Certification.

To ensure excellence continues we have placed extensive resources in training which has been recognized by the Government as we have been selected in partnership with Berlitz to train 1,000 call centre personal this year, proving our commitment to the most important factor that ensures the success of call centers; our Staff.

ASC is proud to highlight their HIPPA Compliance for Data protection and has been designated “Excellence” in data security by external COPC auditors (Quality Management Services).

SKILLS
1. Customer Acquisition and Sales Interaction

In coordination with your sales objectives, ASC has the expertise to design, build, and operate customer acquisition and sales solutions that enable you to meet and exceed your revenue goals.

A sample of our program offerings includes:
• Inbound Sales
• Outbound Sales
• Order Taking and fulfillment
• Lead Generation
• Product Information Requests
• Surveys

2. Customer Care and Retention Interaction
We have customer care experience spanning virtually all industries and applications- examples include:

• Repeat purchases
• Cross-sell /up-sell programs
• Change of personal details
• Complaint and issue resolution
• Billing information
• Reservations
• Loyalty clubs
• Investor account inquiries
• Government information
• Insurance claim processing
• Fraud detection/prevention calls
• Requests for maintenance support
• Technical support

3. Customer Back Office Processing Interaction

Our proven back office solutions include:

• Data entry
• Insurance claim processing
• Order processing and fulfillment
• Payroll and personal record keeping
• Record scanning, storage & archiving
• Shipping tracking and management
• Medical Transcription
• Medical Billing

TERMS
- Prices as per Hours basis for Call Center Services starting from $5 to $32
- Prices as per Medical Transcriptions is as per lines basis varying from 8 cents to 20 cents per line depending upon the turn around time which is from 4 hours to 36 hours.

LOCATION Pakistan - Karachi, Sind EMPLOYEES 100-499 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.