INDIA OUTSOURCING COMPANY

DESCRIPTION
MISSION:

“Pronet is a highly motivated performance driven organization and promises to leverage the Indian advantage to provide world-class call center and back-office services to our outsourcing clients while improving productivity, quality and driving down costs and to give them year over year sustained cost benefits”

VISION:

“To be the leader and preferred outsourcing partner for blended call center services and back-office operations for global customers”

Pronet E Services provides a broad portfolio of business and technology solutions to help its clients worldwide improve their business performance. Our deep industry knowledge enables us to help clients address issues specific to their businesses, and our unmatched infrastructure provides the capacity and capability to help ensure we continue to serve our clients extraordinarily well.

Pronet provides various back office services that support its clients' businesses. This enables clients to concentrate on their key business competencies, while Pronet manages and operates the back office processes that may not be their core activities, but still are critical to their businesses. Our team consists of professionals with significant experience in a wide range of back office processes and is equipped with appropriate technology to ensure fast and accurate response to the processing requirements.

We have complete understanding of the rules and regulatory framework prevailing in the major markets and have developed processes to ensure compliance. We have institutionalized methodologies and capability to automate processes to achieve higher productivity and quality.
Pronet provides the following contact center services: inbound services, outbound services, banking, insurance, financial services.

QUALITY:

We at Pronet firmly believe that quality is the foundation for building and sustaining a position of leadership in all spheres of our business activities. We are focused on providing satisfaction to our customers on the strength of the consistent quality of our products and services, assured through a quality system based on sound analysis, regular review and continued improvement of skills, procedures and processes. We shall delight our customers through high quality delivery of services.

The objective of the Quality Management System (QMS) at Pronet is to provide directions and control the processes at various levels within the organization with regard to quality. QMS promotes the adoption of a process approach when developing, implementing and improving the effectiveness of the management system, to enhance customer satisfaction.

TECHNOLOGY:

Pronet is a modern technologically advanced contact center managed by well-experienced senior management team. It is equipped with the latest technology mostly from Avaya.

End-to-end IPLC connectivity to US PSTN network through transatlantic fiber optic cable systems.
10 voice T1s terminating into Teleglobe PSTN redundancy built-in.
Fiber optic internet connectivity.
Pronet has a defined methodology and escalation procedure for all known and periodic faults.

SKILLS
Pronet E Services Pvt Ltd has expertise in the following areas:
1) Telemarketing
2) Leadgeneration
3) Customercare
4) Inbound Sales
5) IT Help Desk
6) Website Development

LOCATION India - Gurgaon, Haryana EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.