INDIA OUTSOURCING COMPANY

DESCRIPTION
we are tcpl, a company dedicated to achieving the best in business product outsourcing. our formula for success starts with understanding your business and your needs. you work hard to distinguish yourself from the competition. we want to strengthen that identity. with a decade of experience handling business-to-consumer (b2c) and business-to-business (b2b) projects, our seasoned management can fine-tune every phase of a project – from recruiting, hiring, training and implementation – to the unique requirements of your markets and objectives. experience and stability result in reliability and superior service. that is why tcpl campaigns are staffed with dedicated representatives rather than shared-agents and maintain no less than a 1:10 supervisor-to-agent ratio. additionally, an on-site project manager will oversee all facets of the campaign, serve as the client’s single point of contact and ensure client satisfaction, as well as the success of the project.

technology
our tele-services are based on a dynamic and comprehensive communications system that features skills-based routing, seamless networking, comprehensive real-time reporting, flexible call handling predictive dialing and multi-site campaign management. our system also offers easy authoring of call-handling scripts, outbound ivr, and comprehensive reporting and supervision.
the applications in use at tcpl provides full automatic call distribution (acd) functionality. this allows inbound traffic to be prioritized and routed evenly to the appropriate agents based on a availability, training and skill set, ensuring that every call is handled efficiently and professionally. using the dialed number identification service (dnis) and callerid service, the system offers customized 'screen pops' , including, when appropriate, providing customer account information to awaiting agents. the inbound acd system also provides an unlimited number of interactive voice response (ivr) menus, "skills-based" acd groups, ‘overflow’ groups, voicemail, caller-requested voicemail.

quality
at tcpl we believe that our quality assurance (qa) program is one of the best in the industry. we emphasize accountability and teamwork throughout our organization, enforcing stringent performance standards. our contact center qa supervisors are able to silently and seamlessly monitor multiple agent desktop activities. qa supervisors monitor calls made for training, security and quality monitoring purposes. call center supervisors are also able to listen to and/or record phone conversations with standard digital voice recording agent monitoring utilities at the same time they are viewing the agent’s desktop activities. supervisors can silently view as many agent desktops as is possible to be effective. tcpl uses state-of-the-art quality monitoring applications. a customizable scoring report card across 5 categories for agent evaluation is used. there are a number of pre-set default criteria available dealing with items like presentation, product knowledge, disclosure, handling objections etc. agents can be rated from 1-5 or not rated within each of the criteria. the default criteria can easily be changed by call center supervisors to better suit the unique needs of their call center business. comments, summaries and reports can also be generated with the quality assurance monitoring application.

services offered:
customer interaction services - customer service voice (inbound/outbound) / text chat support / e-mail management / help desk support / tele marketing services (leadgeneration, appointment setting, research and survey)/ tele sales/ order taking and processing/ customer feedback.

SKILLS
outbound contact center services:

lead generation:
with tcpl, you can maximize your sales team’s time and resources so they can spend less time searching for clients and more time generating revenue.

tcpl lead generation division has an established track record of identifying and qualifying potential customers across an array of markets. we target the appropriate demographic to reach a maximum number of potential customers for your product or service. the goal of each call is to prime the contact, create a strong interest on their side and secure a scheduled meeting for your sales representative.

tcpl will work with your sales force to determine what information should be provided to the potential client. experience has shown that ensuring that our lead generating teams are in sync with your sales team results in focused sales meetings, higher success rates, lower costs and increased revenues. ,

we have trained and experienced telemarketing specialists who are pro’s at learning your products and services. they specialize in being able to use that knowledge to prospect effectively in order to engage decision-makers, qualify their needs, and secure appointments on your behalf. we can deliver your message, uncover opportunities, and motivate high-level executives to take action.

our telemarketing specialists will open sales opportunities for you on a cost-effective basis. we can scale any type of project whether you need help with a short-term campaign or an on-going extension of your sales team.

the best use of the time and energies of your sales representatives especially your top ones, should be spent on pursuing hot leads and closing business not cold calling for potential customer. several lending companies and broker have put their faith on us due to our expertise in the field of insurance and mortgage lead generation. let tcpl do the prospecting for you.

TERMS
We offer a wide range of payment options.
Hourly rate for inbound and outbound projects $6-$12/hr.
We also offer payment on per lead/appointment or sales basis.
Price differ on project specification.

LOCATION India - Delhi, Delhi EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.