INDIA OUTSOURCING COMPANY

DESCRIPTION
Effitech is a DMA approved call centre based in Mumbai. We provide an array of powerful solutions to effectively communicate with your customers. When you outsource to Effitech you will not only reduce your operational costs but Increase your overall profitability.

OPERATIONS:
Program Management:You have a single primary contact to coordinate process related issues like staffing, training, call routing and quality functions within Effitech.
Facility: Effitech facilities are efficiently maintained. There are fully automated work stations, client/server architecture and remote monitoring. Each facility is designed to optimise performance and match any international standard.
Scalability: We are currently functioning out of 120 seats, with the capacity to go up to 250 seats in the same location. Further expansion is possible in other units. Scalability will never be a bottleneck to your progress.
Recruitment, training & Staffing: Skill set requirements are laid out according to which recruitment & training is conducted by an in-house team or an external industry specialist. Staffing levels are maintained as per client requirements.

TECHNOLOGY
Redundancy: Effitech guarantees technology & systems redundancy. Our facilities are redundant in terms of phones, systems and power so that you do not face any interruption of service.
Networking: Effitech is associated with one of the worlds most technologically advanced 'Level-3' IDC centers.
Systems: Nortel Networks is used for the Inbound Environment and Concerto Technology is used for outbound predictive dialing.
ADE: Agent desk top environment is managed as per the client requirements.

REPORTING: Accurate & Timely Comprehensive Reporting Solution 24/7, 365 days a year.

QUALITY ASSURANCE PROGRAMS:
Given the sensitive nature of out-sourcing and to ensure that the service our clients experience is consistently of the highest standard, we have quality assurance procedures firmly embedded with production and quality goals set for each service element. Our quality assurance program will enable you to:
Monitor & audit calls
Monitor and save calls
Monitor calls in real time
Monitor executive utilization and effectiveness
Review both the voice and data of each call
Set rules for call recording
Generate tailor made reports
Graph data to identify trends and opportunities for improvement
Set rules for data Security

We tailor our solutions to fit you needs, business culture and goals. When you outsource to Effitech you not only reduce your risks and costs you also gain a strategic alliance that will partner you in achieving your goals.

SKILLS
INBOUND CALL MANAGEMENT INCLUDES:

Tele sales, Up sales and Cross Sales:
We can follow 100% scripted to an absolutely unscripted environment. We are well equipped to mange call spikes and have the expertise in handling: 2 minute Short forms & 30 min infomercials, hard offers & Soft Sales, Catalogue offers & Print Media, Web offers & sales, lead generation etc.

Customer Service:
We are extremely confident of our customer handling capabilities. We can reduce your customer services call back's tremendously, cut call costs and also assure that most customers will be happy with their experience.

Customer Support: Providing product knowledge, technical support, product dispatch information.
Back office: Credit card processing, managing refunds, returns, coordinating with the fulfillment house etc.
Sales: Converting inquiries into sales, Upselling/downselling on cancellations, providing alternative payment options etc

OUTBOUND CALL MANAGEMENT:

We work to match the client sales targets. Predictive dialer,
remote barge-in, live monitoring and guidance facilities are
available. Some of our services include:

Tele Sales : calling your existing client database for cross-sales, selling clubs/memberships, sell new range of products, clear off old stock, Converting inquiries into sales etc.

Outbound Customer Service: Support and Customer satisfaction Surreys.

Debt collection: for products sold on installments, Managing continuity and reminders, calling up for perishable products like tooth whitening systems, crafts etc

Cold Calling: Tele-sales, Tele-marketing, Market Research, Surveys, Lead Generation, Data Management etc.

TERMS
INBOUND RATES: $0.30 to $0.50 per minute, per call rates can be given for calls in which talk time can be predetermined.
OUTBOUND RATES: $6-$10 per agent per hour. For client database calling we can also give performance based compensation i.e. calling fee plus commission.
RATES IN STERLING (UK) ARE AVAILABLE ON REQUEST.

LOCATION India - Mumbai, Maharastra EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.