INDIA OUTSOURCING COMPANY

DESCRIPTION
Scope is a full service outsourced contact center company, dedicated to providing superior value to our clients. Besides the cost advantage, our services ensure quick and accurate responses to our clients' customers. Through innovative tools, we deliver long-term sustainable benefits to our clients. Solutions come in different services, in order to meet the diverse needs of individual clients. Scope has a complete solution, to provide different services. Caters an exhaustive range of high quality BPO solutions. From voice and back office processing, from knowledge management to CRM and other value added services, Scope has it all in its portfolio, served in a customer friendly and customized manner. With a world-class infrastructure, Scope is well equipped to deliver 24X7 support round the year, ceaselessly. That too, in a manner that suits your specific needs; be it business hours, overflow hours, out-of-office hours, seasonal, short term, at the time of product launch, project specific or 24X7.

Inbound Services

Customer Services:
The customer services at Scope are devised to provide high quality customer interaction, thereby nurturing relationships to their fullest. Multiple response channels cater to 24X7 customer support.

Help Desk:
Scope’s help desk services primarily serve to cater technology assistance, and provide continual support in response to customer queries.

Order Taking and Processing:
When it’s time to reap the benefits of healthy customer relationships in the form of orders, Scope is there to receive and process those orders for you, so you can get straight to what you are best at.

Pre and Post Sales Services:
In keeping with its credo of end to end solutions, Scope assists you in every stage of the process, including the pre-sales stage where it satisfies all the queries of your customer to after-sales scenario where your customer might need assistance with the usage of your product.

Toll Free Numbers:
Scope’s flexible toll free services enable your customers to conveniently communicate with you and your business. Our intelligent network lets you route incoming toll-free calls according to business needs and, in most cases, without any special equipment or significant expense.

Product Inquiry:
This crucial stage of sales cycle requires deft handling, something our professionals are trained for.

Outbound Services

Telemarketing:
From tele-calling campaigns to up selling, market research, database cleansing and follow up calls generated by inbound work, Scope handles it call. New customer acquisition, customer retention & new market acquisition is effectively handled by Scope. Scope’s telemarketing services cover the two crucial forms of today’s business, namely:

B2B:
Scope’s tele-professionals have been trained to handle a business-to-business situation in a deft manner.

B2C:
Business-to-customer calls are also treated in a warm, yet professional manner, to derive maximum advantage out of each and every call.

Customer Interaction or Customer Relations:
Scope delivers an exhaustive range of customer post-sales services, be it updating the customer data, greeting, reminder or a follow-up.

Appointment Setting:
Scope’s experienced professionals are adept at fixing appointments with your potential customers on behalf of your sales team.

New Product/Service to Existing Customer:
A smart organization knows how important it is to derive maximum mileage out of the existing customer base. That’s why Scope assists you in introducing your new products and services to your existing customers.

Lead Generation:
Scope even combs through large numbers of existing and prospective customers to generate effective leads for your sales people. Scope offers B2B & B2C communication services by setting extremely qualified appointments and generating highly effective sales leads for its customers.

SKILLS
Scope is a focused BPO consulting company with offices in the US and India. Scope carries rich experience and possesses a diverse multinational client base. Scope is uniquely qualified to deliver end-to-end solutions. Scope has developed strong capabilities and expertise across a range of industries and practice areas of business process outsourcing.

Scope is working out of a state of art call center facility. The call center is located in a well established software park near New Delhi. The center has a current seat capacity of 375 working 24x7 with internal availability to quickly scale up to 800 seats out of which 24 seats for US and 24 seats for UK are assigned to Scope. The management comprises of professional’s with a vast experience in the same industry and boasts of having managed large teams and positions in BPO companies of repute.

LOCATION India - Gurgaon, Haryana EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.