INDIA OUTSOURCING COMPANY

DESCRIPTION
Swift Response is a leading provider of Business Process Outsourcing services (BPO) to Global 2000 companies. Having gained experience in offering tactical and transactional services to clients and providing them incremental value, Swift Response is now helping them to achieve operational performance by improving the end-to-end business processes.
Swift Response guarantees cost savings to clients by using their proprietary methodology and toolset over and above the expected savings through the labor arbitrage advantage gained by using the global delivery model.

Swift Response a Princeton, NJ based business process outsourcing company was founded in 1999 with call centers and delivery centers in Hyderabad and Chennai (India). With its humble beginning to provide customer care services through email and the internet channels Swift Response added state-of-the-art voice capabilities to become an end-to-end player in the customer service area. Swift Response now offers an entire suite of services in the process outsourcing area by using its proprietary Swift ™ methodology and toolset.

Our industry area of expertise includes Banking, Financial Services and Insurance (BFSI), Educational Services, Energy and Utilities, Health Care, Telecommunications and Retail.

Our offerings include customer profiling, customer service, telemarketing, data management, revenue cycle management for the healthcare vertical, Level 1 and Level 2 technical support, sales and tutoring support in the educational services, claims processing including adjudication in the auto insurance vertical and other transactional services.

Swift Response is able to win the trust of clients by working with them as partners and believes in building a long term relationship. The employees at Swift Response are highly motivated and have been instrumental in creating a lively work environment. It has resulted in building a very reliable client management model.

SKILLS
Our Mission:
- To be a partner of choice to our clients by providing high quality solutions in the customer care and business process outsourcing areas.
- To be an employer of choice by providing an exciting and a challenging work environment that encourages innovation and rewards performers.
- To consistently deliver value to our investors.

Banking Financial Services and Insurance:
Swift Response believes that the key drivers for process outsourcing in this area are:
Helping clients in their core-business process areas.
Reducing Transaction costs.
Improving their processes by the use of tools and technology.

Our service offerings in this industry include:
Transaction Processing.
Account management.
Corporate back-office that includes finance and accounting, HR.
Customer Service.
Claims processing.
Coordination of benefits.
Labor intensive data processing.

Swift Response again creates an extended enterprise where the team in India is viewed by the client as an extension to their back-office department. Our focus has been on starting the relationship with a pilot by defining the success metrics and then growing the team to once the value proposition is clearly demonstrated.

Energy and Utilities:
Swift Response is focused on providing outsourcing services of the non-core back-office processes in the Utility companies. Due to the deregulation that has taken place in the US companies that provide gas and electricity to retail consumers are now operating in a very competitive market where the focus is entirely on how to maintain the service levels and yet drive the costs lower in servicing the customers.

Customer Care:
New Customer Acquisition - This is a process by which the prospects are educated about deregulation and then acquired as customers.
Outage Management - Once the outage has been reported to the Utility company Swift Response helps in keeping in touch with the customer until the problem is fixed. Once the problem is fixed a

LOCATION India - Hyderabad, Andhra EMPLOYEES 500-999 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.