UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Experts Media was founded on the principles of trust, integrity, dedication, perseverance and excellence. We have a state-of-the-art call center with the latest technology and the most sophisticated implementations and expertise of call center management. Our solutions involve a refreshing commitment to account management, quality assurance, project management, script design and highly trained and experienced call center associates. Provitel specializes in several application areas, telecommunications customer service, sales, and back office. We have developed a highly efficient platform of production, which involves the combination of our three main pillars, human resources; technology and processes. The human resource of our entity is the essence that creates true service driven culture. Our technology is the confirmation of true 99.999 level of service, we have implemented a combination of traditional technology with the most advanced, such as: IP network, giving us the highest levels of efficiency available today.

Executive Briefing

Pedro Sanchez
CEO
Is one of the founders of Experts Media, Electronic Engineer, Master Business Administration, and Telecommunication Industry Manager with an 18+ year professional career highlighted by rapid advancement and consistent achievement in the market. Strong background in transport networks, TDM and VoIP protocols. Excellent leadership, management, communication, customer service and problem solving skills combined with motivational team building that elicits high level of productivity.

Juan Noboa
COO

Is one of the founders of Experts Media, System Engineer, More than 12 years of experience in data and voice networks. Over 5 years of VoIP experience, 4 years of network management experience, call center implementation, routers configuration, Quintum and Cisco IP telephony, Excel 2000 TDM switch configuration. Work as director of operation and chief engineer in the brand new Telco that just open in Dominican Republic. Responsible for the network design and the technology implementation as well as the interconnection phase.

Luis Jimenez
CIO
Is one of the founders of Experts Media, Electrical Engineer, has over 17 years of experience in telecommunications, has been working with Cisco systems since 1995, expert on routers, IP telephony and all of the Cisco’s switching devices. Expert on software development, asterisk, Linux, UNIX, etc. Worked with the two biggest telephone companies of the country (Verizon & Tricom), for 15 years.

SKILLS
We count with professionals in the area of:
• VoIP
• CTI
• TDM
• ATM
• Data Network
• Network Security
• Operations
• Sales & Marketing
• Customer Service
• BackOffice
• Linux, Asterix, Microsoft, Unix Solaris

LOCATION United States - Cape Coral, FL EMPLOYEES 20-49 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.