INDIA OUTSOURCING COMPANY
Globale-Services Pvt. Ltd.
One Stop Shop For Your Outsourcing Needs
DESCRIPTION
We are the next generation call centre providing inbound and outbound voice support, back office solutions, and service management. With a major investment in people and technology, our strategy revolves around a relentless commitment to provide superior services using world-class technology. During our foray in the call center business, we have acquired substantial experience & expertise in B2B campaigns, especially selling ISP products like on-line yellow page business listing. We have got the right expertise because of our experience in terms of man hours given; to elaborate we have dialed 400000 man hours, with 120 seats over a period of 18 months for the campaign mentioned above. We have also provided with inbound customer care service for more than 3 months. It implies that we have expertise in all processes involved whilst handling the yellow pages project. Processes such as quality, training, rostering breaks & shift management required for a yellow pages program have already been stream lined. Our resume boasts of over 250000 sales & retentions for the same campaign. We are functional with 240 seats & are in a process of adding another 240 seats in 2 months. We are capable of upscaling our operations upto 1500 seats.
SKILLS
Customer Acquisition, Growth and Retention
Globale-Services friendly and professional staff can be your company’s initial contact with a customer to gauge their interest in your products or services. Using Globale-Services for customer acquisition, growth and retention will streamline your sales process by eliminating the need to cold call. Services include:
Lead generation
Order taking
Inbound and outbound sales
Up-sell programs
Cross-sell programs
List cleansing and updating
Customer satisfaction surveys
Win back programs
Press and TV response
Loyalty programs
TERMS
Varies from process to process.
LOCATION
India - Mumbai, Mahrashtra
EMPLOYEES
100-499
YEARS IN BUSINESS
4-6 years
CONTACT INFORMATION
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