INDIA OUTSOURCING COMPANY

DESCRIPTION
Convertz - a customer open and customer operated BPO center creating holy nexus between the Customer (External & Internal). We genuinely commit to excel by relentlessly driving the vision of “ Peerless customer service with quality in processes by radiating passion and Integrity at work”.


Convertz provides a wide range of BPO services in Health Care, Insurance, HR, Mortgage, Finance and Retail, CONTACT CENTRE services - Voice Based Outbound & Inbound and Web Based (Mail and Chat). With team of highly skilled manpower who are trained as per BPO Industry Norms, Convertz focuses on the core mission of “customer delight through Quality in services” by attaining highest quality in service delivery thereby attaining excellence in productivity by implementing the tools and techniques of TQM.

Convertz by Implementing ISO (Global Organizational standards for quality assurance), COPC for superior performance standards for the center to attain high levels of customer satisfaction and operational efficiency, Six Sigma methodology which utilizes information and statistical analysis to achieve Zero defects in the processes to improve quality, compliance with BS 7799 Security standard - will work towards a highly performance driven Quality culture with 24X7 customer support in service at low costs

SKILLS
Types of Services

Our range of BPO services include

• Insurance Services
• HR
• Mortgage
• Finance & Accounting

Contact Center Services

Voice Based

• Outbound

a) Telemarketing
b) Lead Generation
c) Bills Collections.
d) Surveys and Campaigns

• Inbound

a) Customer Services
b) Complaints
c) Enquiries
d) Order Booking
e) Technical Support

Web Based (e-mail & Chat Services )

Verticals

- Insurance & Healthcare
- Banking & Financial Services
- FMCG
- Telecom
- Travel
- Retail
- Manufacturing etc.

TERMS
Please contact us directly for pricing options.

LOCATION India - Hyderabad, Andhra Pradesh EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.