UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
We deliver real-time metrics to give managers better visibility, tracking and control over their visible and non-visible processes. Our primary focus is supporting organizations better manage outsourced services.


Industry experts underscore the need for outsourced services to be managed better. About 50% of all outsourcing partnerships are deemed unsuccessful, with Loss of Control and Degradation of Quality & Service as the main reasons. (McKinsey & Co.)


In this scenario, Metrics are key to leveraging better performance from any outsourced / remote operation. Organizations need to move away from rear-view SLA management to real-time dashboard management, which tends to be forward-looking and predictive.


Major barriers have prevented the proper use of Metrics – most common being difficulty in identifying the right set of metrics, massive efforts required to collect data, complexity of multiple organization data sources, collation of actionable intelligence from data etc.


MetrixLine has focused expertise to address all these issues and help manage your business better with little or no effort. Some key benefits with MetrixLine setting up your metrics programs are:

1. Simplified Metric definition, setup & delivery with automated data collection
2. MetrixLine IP of “Practical Metrics” – Metrics that Matter!
3. MetricTrackTM, our low-cost hosted Metrics delivery service, that delivers Industry benchmarks, Internal benchmarks and automated baselines, Pro-active Risk identification engine and Alerts / Root Cause Monitor
4. Actionable Process Metrics with Meaningful Data Points, Trends, Benchmarks, Learning and Continuous Improvement


All these benefits result in increased Process Visibility and directly translate into improved Business Performance.

SKILLS
MetrixLine Consulting Offering

Package 1 : Metrics Framework Definition – Will deliver

1. Definition of the Business Context, Framework of Key Decisions taken, Critical areas of Business success and failures
Context of usage of the metric, by user profile
Usage benefit analysis – The exact user benefit from metric use
2. Definition of Internal and Customer interface processes and Process-to-Decision mapping
Internal process Metrics identification
Customer facing Metrics identification
3. Key Process Metrics Identification for the organization/Division– Defined for
Net returns from metric usage – Quantify scenarios of benefits from usage and non-usage
Failure and Risk Analysis – Quantifiable analysis of failure of metric
4. Metrics Framework –
Metrics identified as critical to Process performance success
Metrics identified as needed for future performance success
5. Metric Calculation Methodology and Data Requirement
Based on Business and Process context – Algorithms to deliver the Metrics framework
Identify and list the entire set of parameter data required to deliver the Metrics

MetrixLine IP on Industry process Metrics, Knowledge and Experience base of the principles, MetrixLine Best in Class Process Metric identification and deployment templates are used as the background to deliver this value quickly and predictably to its clients

TERMS
MetrixLine Client
Time for Delivery 2 Weeks 2 Weeks
Resources Required 1 MetrixLine Consultant Business Drivers (2-5Hrs)
Technology Process Managers (2-5Hrs)
Quality Managers (2-5Hrs)
Packaged Price USD 2500.00
Overheads Involved T&E for 3 days to Client Site (out of the SF bay Area)

Package 2 : Metrics Deployment Road-Map – Will Deliver

1. Deployment Analysis of Metrics Framework
Operational issues involved in deploying each metric
Data issues identified for each metric deployment
2. Data availability analysis of all metrics
Define what data is available and where
Define what data is not available
3. Critical Metrics Road Map
Delivery plan with operational tasks involved
Road map based on feasibility analysis and Organization context
4. Data Availability Road Map
Define operational plan for data not currently available
Define operational plan for data clean-up required
5. Overall Metric and Data Road map
Time based road map for realistically deploying the entire Metric Framework
Road map for data clean-up and new data

MetrixLine IP on Industry process Metrics, Knowledge and Experience base of the principles, MetrixLine Best in Class Process Metric identification and deployment templates are used as the background to deliver this value quickly and predictably to its clients


MetrixLine Client
Time for Delivery 2 Weeks 2 Weeks
Resources Required 1 MetrixLine Consultant Data Center Managers (2-5Hrs)
Technology Process Managers ( 2-5Hrs)
Quality Managers (2-5Hrs)
Packaged Price USD 2500.00
Overheads Involved T&E for 3 days to Client Site (out of the SF bay Area)

LOCATION United States - Sunnyvale, CA EMPLOYEES 20-49 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.