SOUTH AFRICA OUTSOURCING COMPANY

DESCRIPTION
ESK Technologies is 100% (BEE) Black Economic Empowerment information technology company, started in July 2003 by its owner and consultant Sipho E. Kunene. The objective is to help organizations and business leverage their technology investment in order to make their business processes more efficient and to compete with the international standards of operation.

The focus of ESK Technologies is to offer organizations a benefit of a one-stop-solution for their quality products and professional services. As a one-stop solution provider, customers will be investing in a complete business solution. ESK does not sell boxes of products it sells complete solutions.

ESK’s vision is to be an information technology partner to clients. It needs to offer a real alliance that includes such intangibles as confidence, reliability, and knowing that somebody will be there to answer questions and help at important times.

OUR PRODUCTS

As an added benefit to our services, we can source products of the highest quality, offering maximum performance and reliability, backed by excellent post-sales support. All products have a 12-month warranty from the date of purchase, unless specified otherwise.

Computers Hardware (all with 12 months warranty)
Computers, laptops, desktop, servers, workstations, networks, modems, printers, ink cartridges, multimedia, pocket PCs, peripherals and components.

Computer Software
Operating systems, desktop applications, business productivity, ERP, graphics & design, reference & educational, programming & development, utilities, communications and games.

OUR SERVICES

Consulting Services
ESK Technologies’ team of developers and consultants provide expertise in a variety of specialised practice areas.
• IT Strategy Development
• Security analysis and Policies
• IT Audits and Total Cost of Ownership assessments
• Backup and Disaster Recovery
• Desktop Management/Automation
• Project Management
• Help Desk/Call Centre
• Wireless and Wired Networking
• Network Management Tools
• Remote Desktop Control
• Server/Domain Management
• Software Deployment
• Product Testing/Evaluations and Benefits Analysis
• and Much More...

Technical Support
ESK Technologies' Technical Support services provide priority-access software and hardware support from experienced technicians. We also offer extensive application support for over 100 different types of client applications.
• Hourly Support
• Maintenance Contracts
• Project Based Support
• Outsourcing

Internet Solutions
• Internet Connections, E-mail, Fax2email Services
• Domain Registration, Hosting and Transfers
• Internet Marketing, Web Design and Development

Data Recovery
Our data recovery services unit specializes in recapturing data from hard drives, backup tape, diskettes and all other types of digital media subjected to electro-mechanical failure, data corruption, virus infections or any other data loss situation.

Repairs
Our repair service involves fault finding and replacement of discrete components such as resistors, capacitors and diodes.

SKILLS
Our professional staff of technicians, consultants, engineers and project managers is always up to date with the technological advancements. This is achieved by fostering a close partnership with the global information technology community and OEM manufactures and developers. ESK Technologies’ works on a simple formula of putting its skilful people together to exploit technology to fit in your business model, not the other way round. With this model in mind, here are some of the benefits that should be realised:
• Gaining a competitive edge in your respective markets
• Improved standards of operations
• Improved organizational performance
• Benefit from a one-stop IT solutions partner
• The right partner at your door step at the right time
• World class quality products from reputable suppliers
ESK’s vision is to be an information technology partner to its clients by offering an alliance that includes such intangibles as confidence, reliability, and knowing that somebody will be there to answer questions and help at important times.

TERMS
AGREEMENTS
The Service Level Agreement, Terms and Condition of Sale, and Terms and Conditions of Service forms a complete agreement with ESK Technologies. These documents are available on request and they are customer specific, they differ from customer to customer.

PRICES
1. All prices excludes VAT.
2. Strictly cash.
3. Price List will not be valid without the terms and conditions pages.
4. Error and omissions expected.

WARRANTIES
1. The warranty is only valid for ESK Technologies customers within its warranty period.
2. All Products have a 12 month warranty from date of purchase (Unless specified otherwise).
3. The warranty will be void if the serial number or its label is missing or tampered with.
4. ESK Technologies will replace or repair the items if a performance failure has occurred within the warranty period.
5. A component will be declared void and out of warranty if goods are mishandled, struck by lightening or power surges.

SERVICE FEES
Fees charged for services delivered by ESK Technicians are time and materials best estimate and they vary according to the level of skill required. Fixed project fees are calculated based on a standard workweek, Monday to Friday, 8:00am to 5:00pm. Should it be necessary for work to be performed outside these hours then further charges may be incurred.

EXPENSES
Client is responsible for all travel and accommodation expenses incurred in the performance of this statement of work.

BILLING PROCEDURES
Invoices are mailed monthly, for days worked during that period. Net amount is due upon receipt of invoices.

LOCATION South Africa - Wadeville, Gauteng EMPLOYEES 6-19 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.