INDIA OUTSOURCING COMPANY

DESCRIPTION
Millennium Care Infocom India Orivate Ltd an extended arm of Millennium Care Inc., is a Canadian based, global help desk out-tasking organization, with delivery centers in Victoria, British Columbia, Toronto Ontario and Bombay India.

We serve over 200,000 I.T. activities per month originating in 80 countries worldwide with over 25,000 logins per month from end users and I.T. workers around the world. These activities include a substantial range of ITIL based process tasks, including incident, problem and change.

SKILLS
Technology organizations today are doing more with less resources than ever before. CIO's and CFO's have reduced cost of delivery dramatically over the years primarily due to market conditions. The approval process to introduce new resources to an organization remains complex. The objective is to foster more innovative and creative ways to address increased volumes of workload.

The question on everyone's mind is how do they scale their own business without increasing costs.

Often this is addressed by introducing third parties that have innovative solutions and technology to assist with cost reductions, containment and predictable scaling of cost as the organization itself grows; i.e. how many more users can the I.T. organization support before service, morale, and the overall business is compromised?

This is one of many questions we have answered for our customers. Our innovative solutions allow customers to drive greater global and centralized visibility into the I.T. organization's staffing and workload to enable better business decisions. When engaging in a Millennium Care BPO model, whether you secure use of our technology on an ASP basis or turnkey technology with our global resource base, you benefit from:

Increased visibility into transactions and accompanying effort to process that transaction at a detailed level (Incidents, Problems, Changes).
Increased control of the service chain leveraging powerful workflow and automation, quickly and easily accessed globally via the world-wide-web through our hosting center in Toronto.
Increased accountability as to who is doing what, what effort and related costs are associated with the management of one process (incident) vs. another (problem), and where can more efficiencies be found. The objective is to reduce live touch points to allow I.T. resources to spend more time on more valuable I.T. transactions.
Increased auditability and predictability in process management. The tool manages the people t

TERMS
Will talk to the client directly or Letter of Credit in Mumbai, India.

LOCATION India - , Mumbai EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.