EGYPT OUTSOURCING COMPANY

DESCRIPTION
Xceed is a global provider of quality, multi-lingual Business Process Outsourcing (BPO) services. We offer integrated customer care, technical support and associated back-office processing to commercial and governmental clients worldwide.

Xceed currently has two (2) sites within Egypt with its head quarters located in Cairo’s technology park, The Smart Village. Xceed has an additional contact center, geographically and culturally proximate to Europe, at Morocco's technology park, “CasaNearshore Park”. This site boasts a large, qualified Francophone talent pool.

Xceed offers innovative world class, off-shore outsourcing services, as a competitive alternative, guaranteed to cut costs and improve quality. Xceed’s innovative solutions are based on evaluating the client’s existing business models and enhancing them to achieve the goals of realizing client satisfaction and long term profitability.

Xceed is committed to the continuous development of its quality standards, rooted at the core of its operations. This has led Xceed to acquire the COPC International Inc. certification (COPC®-2000), within a record time of only 9 months. This has made Xceed the first COPC certified entity in Middle East, Africa and the Southern Mediterranean Region.

Our business objectives and indicators are monitored and developed to sustain and improve our integrated quality management systems. These objectives serve the best interest of our stakeholders, clients, end users and staff.

Xceed’s quality management systems accreditations include:
• ISO 9001:2008 Quality Management System
• ISO 14001:2004 Environmental Management Standard
• OHSAS 18001:1999 Occupational Health and Safety Management Systems
• ISO/IEC 27001:2005 Information Security Standard
• BS 25999 Business Continuity Certification

Xceed's award-winning services provide clients with diverse, scalable, and value added operations to ensure the best return on investment.

• Microsoft Premier Vendor over the past 4 years
• Outsourcing Service Provider of the years 2006 & 2007
• Short listed for the CCF Non European Call Centre Award for the year 2007
• Best Career and Skill Paths Award for the year 2008
• Best Global Outsourcing 100 TM for the years 2009 & 2010
• Best Recruitment Program Award for the year 2009

SKILLS
Services

Xceed’s innovative solutions in the Business Process Outsourcing (BPO) segments include:

1. Data Segment
• Data Entry
• Records management
• Transcription
• Order management

2. Voice Segment

• Telemarketing
• Customer service

3. Specialized Voice Segment

• Helpdesk
• Technical support

4. Rules Based Decision

• Claims management
• Case management

LOCATION Egypt - Cairo, EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.