PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
Rainmaker Systems is an experienced publicly traded company that delivers sales and marketing solutions and offers hosted application software and execution services designed to drive more revenue for our clients. Our Revenue Delivery Platform combines proprietary, on-demand application software and advanced analytics with specialized sales and marketing execution services.

Our clients include the world’s largest fortune 500 enterprises in a range of industries, including computer hardware and software, telecommunications, and financial services industries.

Rainmaker trades on the NASDAQ Market System under the symbol "RMKR".

We can help you with Customer Care, Customer Retention, Loyalty Program, Win Back Program, Customer Up-sell and Technical Support.

These are sample works that we do for some of our clients:

-Customer Support
-Order taking for a catalogue / on-line retail company
-Closed Loop Service & Maintenance Contract Support
-Enterprise Appointment Setting
-Global Teleservices and TeleWeb - a combination of our technology plus our telesales agent
-Lead Qualification and Response Management
-Channel Development and Lead Generation
-High Volume SMB Lead Development

Rainmaker Systems offers successful focus based programs for our client’s such as IBM, HP, Microsoft, Cisco, Sprint, Motorola, Qwest, Lenovo, RIM, CA, Sun, Symantec, AT&T, Alcatel-Lucent, etc.

OUR SERVICES and SOLUTION

BPO Services

Rainmaker offers local reliability and leading results with offshore prices. We are an established public company versed in sales & marketing best practices. We offer a state-of-the-art infrastructure, a well-planned customer service and telesales solution with flexibility to right-size and solution pricing 30-40% less than US costs. This group of talented, trained agents are specialized by industry and led by a seasoned management team to guide your setup. We provide a variety of business solutions to leading financial, logistics, software, pharmaceutical and telecommunications firms and drive toward a common goal of providing the very best service at the very best price-with the very best results.

As a BPO Operator, we basically focus on the following:

• Customer Care
• Revenue Generation
• Customer and Back Office Administration
• Technical Support


Our SaaS Platform

It is an OnDemand Contact Center which is complete, flexible and rapid time to value
Rainmaker Connect is a single, innovative, agile IP communications platform, offered as a hosted service. Rainmaker Connect provides the industry's leading contact center features, right-sized with predictable monthly subscriptions to meet today's and tomorrow's budgets while eliminating the need for costly capital outlays. Different contact centers have different needs. Rainmaker helps you pick the right contact center solution by offering out all-in-one solution as an on-demand Communication as a Service (CaaS) offering, easily scalable.

Rainmaker Connect Suite Features:

• Base offering – Complete contact center
• IP PBX/PBX
• ACD with built-in multi-channel queuing
• Speech-enabled interactive voice response (IVR)
• Customer self-service and eService automation
• Remote agent capabilities
• Integration with LeadWorks – Seamless pipeline & contact management
• ACD - Queuing & Routing
• Multi-lingual support
• IVR – Intelligent Voice Recognition
• Remote Agent Support
• CRM integrations

Additional Offerings:

• Recorder add-on – Improve service levels
• Dialer add-on – Do more with less agents
• Monitor add-on – Improve agent KPIs
• Unified messaging – Seamless customer service
• Solution Offerings
• Speech Recognition
• Workflow Management

SKILLS
Our Customer Care Services include:
• A dedicated team responsible for all your Inbound Customer Care Calls
• Careful Inbound Order Taking
• An agent trained to answer Billing Concerns
• The ability to provide a Vendor Locator
• Experienced and quick Claims Processing
• Well versed and knowledgeable Product Inquiries

Rainmaker offers complete Customer and Back Office Administration including:
• Scalable Customized Logistics, Order Management, and data entry support
• Accurate and efficient Back-Office Processing
• Complete Bilingual Services
• Market Research to understand your customer and better ways to reach them
• Simple-to-complex Data Services, such as Database Purging to increase ROI

Our Technical Support Services include:
• Deskside support, security administration, infrastructure management, and related professional services
• Provide quick repair dispatch and remote troubleshooting and resolution
• Visibility on ticket status through documentation and escalation procedures
• Technical Support and Helpdesk available through various channels such as call, email, chat and web submits
• Provide support catering to North America, Australia and UK employees

Revenue Generation Services include:
• A team to take on your Outbound Telemarketing & Lead Generation
• Experienced agents for Customer Win-Back/Sales Recovery
• Persuasive Appointment Setting
• Additional revenue with Up-Sell/Cross-Sell Programs
• Careful actions with Collections/Accounts Receivables
• Assistance with Charitable Solicitations

TERMS
We can discuss about prices, payment terms, turnaround time or business terms once your requirement is identified.

LOCATION Philippines - Makati City, Manila EMPLOYEES 1000-5000 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.