PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Alpha Tech BPO have following Call Center Outsourcing Services available:


Customer Support Services. Virtual customer service centers manage customer questions 24/7 via multiple channels including voice, e-mail and chat. Order status, product and service information, account verification and customers checking their reservation status are examples of customer support services.

Telemarketing Services. Telesales and telemarketing outsourcing services can be used for prospecting, up-selling, cross-selling and/or to complete sales transactions online. Outbound calling services can be utilized to sell wireless services for telecommunication providers, sell travel packages to home-based customers and to complete assorted post-purchase surveys for multiple industries, including automotive, electronics and financial services.

Technical Support. These services provide 24/7 technical support and problem resolution for customers, including installation and product support, start-up support, troubleshooting and usage support

IT Help Desk. IT help-desk services provide technical problem resolution and support for corporate employees, including level 1 and 2 multi-channel support across a wide range of applications.

Our Customer Relationship Management (CRM) services include contact center optimization services such as:

Contact center strategy. Helps formulate contact center strategies that support their overall business vision and leverage the contact center as a competitive differentiator.

Contact center consolidation strategy
helps formulate consolidation efforts. It strategically sequences a definitive course for the organization, and helps to ensure overall implementation success.

Contact center Road Map / Diagnostic.
Helps clients determine the gap between where their contact center and delivery channel operations and capabilities are today, and where they need to be in the future.

SKILLS
At Alpha Tech BPO our main focus is on outbound sales and inbound customer service - includes both voice and non voice services, such as in bouond call taking, email responding and live person customer support

LOCATION Pakistan - Karachi, Sindh EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.