UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Our Process Methodology

At Net-Line, our outsourcing methodology is built on a sound foundation, which enables the flexibility required to assimilate into divergent client environments with minimal disruption. Focus is given on seeking out qualified resources both from within and outside the firm. Through formalized workflows, employees execute plans that are documented, efficient and effective.
Our outsourcing methodologies assure that all processes are planned, documented and implemented according to plan. Each process is scrutinized through Net-Line’s management review process assuring that quality is aligned with our organizational goals and standards. Upon approval, Net-Line’s employees receive formalized training on the process.
Net-Line’s outsourcing services are therefore not just fast, they meet high standards. That's because quality control is a central part of what we do at our facilities. We constantly monitor the standards and policies the professionals at the facility work undertake, to make sure they keep pace with changing conditions.

This commitment to quality translates not only into timely and accurate work, but also into a value-added proactive approach to problem solving and at the same time saving our customers’ thousands of dollars & other critical company resources. Hence, a source of immediate strategic competitive advantage!

Our People

People are the most critical component of our quality delivery mechanism. We hire best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes learning, achievement, best practices and attractive reward schemes. We encourage entrepreneurial managerial talent and the ownership of responsibility.
?All Customer Service Executives (CSE) are college graduates and have suitable skills.
?All team members are selected strictly based on established criteria considering customer's requirements.
?We look for folks with the kind of skill, interests and background that would be an asset for your kind of business.
?Candidates are screened for English language skills, both written and spoken, as well as pressure taking capabilities.
?Ongoing training is part of our strategy to build a base of highly effective and efficient team of Customer Relationship Management (CRM) professionals.
?Extensively trained in the following areas:
Diversity

Global diversity is affecting everyone in business. That’s why Net-Line offers a globally diverse staff, one that is prepared to meet the needs of our clients.
Our offices are located in Phoenix-USA, London-United Kingdom, Dubai-UAE, Karachi, Lahore, Islamabad-Pakistan; Because of this Global presence, Net-Line is able to hire from a pool of global applicants. We are able to hire the highest QUALITY PEOPLE, adding abundant education and diverse knowledge to an already talented staff.

Flexibility

Net-Line has based its reputation on being the most flexible and client responsive outsource provider. By understanding your business and with a staff drawn from a well-educated, globally diverse population, we provide more flexible problem solving and higher quality customer service. No matter how complicated a program becomes, Net-Line can handle it, reflecting well on our clients and helping them build their brands. We become a virtual extension of our clients for customer care, acquisition, retention and satisfaction programs.

Stability

Net-Line has immense experience in the Out Sourcing Industry. With a strong management team, we offer a high level of expertise in managing customer care, customer acquisition, up sells, cross-sells, production of promotional marketing materials and third party verification activities. Our technical staff, with multiple years of call center experience, implements the most sophisticated technologies. The result is a stable company, one that clients want to establish a long-term business relationship with.

SKILLS
Management

Iqbal Zavary is the founder and Chief Executive of Net-Line. Mr. Zavary holds an undergraduate degree in IT from the University of Houston-Texas and a graduate degree in business from the University of Missouri. Before he founded Net-Line, Mr. Iqbal Zavary has owned and operated a retail furniture chain in Phoenix, Arizona. He has also owned businesses in Singapore, United Kingdom, UAE and Pakistan. With his educational background and business expertise Mr. Zavary is uniquely equipped to lead a global IT & Marketing company such as Net-Line.

Process specific training
State-of-the-art in-house training facility takes care of training modules which covers:
?Quality
?Customer Service
?Corporate Culture
?Spoken and written English
?Skill Enhancement
?Development of Aptitude

Services

With increasing sophistication of information technology and globalization of businesses more and more business processes are able to be outsourced. Here are some of the common outsourced functions that Net-Line specializes in:
?Customer Service Center
?Technical Support Call Center
?Telemarketing & E-Marketing & Mobile Marketing; Lead Generation, Up sell & Cross sell
?Order Processing
?Claims Processing & Warranty Support
?Database Management
?Information & Literature Fulfillment
?Medical Transcriptions
?Surveys, Consumer Response Studies & Product Promotion
?Website Development
?Marketing Material
?Accounting & Billing
?Debt Collection
?Tax Filing
?Finance Applications
?Human Resource Management

Technology

The infrastructure has been designed to provide redundancy in the network and equipment; ability to integrate / manage all technologies. Best in Class Equipment; have been used to provide uninterrupted, quality service to the customer.

LOCATION United States - Sun City, Arizona EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.