INDIA OUTSOURCING COMPANY

DESCRIPTION
It been long time in the industry offering various services to clients. The detail could be provided once in contact. The company has various clients in US, UK, Australia.
The company has working experience of around 11 Years and the company has total of around 70 employes working having expertise in the various field of Telemarking sales in Call Center industry. Along with this the company has a seperate divison of Digitization services and converting PDF to doc format the company is has a dedicated team of 30 employes for the XML tagging, digitization, content writing, scanning serices. The detail of the call center is as follows
Technology
Call centres use a wide variety of different technologies to allow them to manage large volumes of work. These technologies facilitate queueing and processing of calls, maintaining consistent work flow for agents and creating other business cost savings.
These include ;
• ACW (After call work - Sometimes called "wrap" or "wrapup")
• ACD
• Agent performance analytics
• AHT (Average Handle Time)
• ANI (automatic number identification)
• BTTC (best time to call)/ Outbound call optimization
• Call Recording (call recording software)
• CIM (customer interaction management) solutions (Also known as 'Unified' solutions)
• Chat and Web Collaboration
• CTI (computer telephony integration)
• CRM (customer relationship management)
• Desktop Scripting Solutions
• Electronic performance support systems
• Email Management
• Enterprise Campaign Management
• Issue tracking system
• IVR (interactive voice response)
• Knowledge Management System
• Outbound predictive dialer
• PDS (Predictive Dialing System)
• Outsourcing
• Quality Monitoring (call recording software)
• Speech Analytics
• Third party verification
• TTS (text to speech)
• Virtual queuing
• Voice analysis
• Voicemail
• VoIP
• Voice recognition
• WFM (workforce management).

SKILLS
Lead Generation
Telemarketing is one the most effective lead generating services available. Call centers have the ability to generate high quality leads with specific criteria for any given project. With a live telemarketer on the phone, the lead can be passed through to the appropriate person almost immediately. It is a cost-effective way to market your product and drum up some business.
The possibilities for lead generation are endless. Here is a list of possible products that can be generated leads.
o Mortgage
o Debt consolidation
o Insurance
o Business
o Home Security system
o Prescription plan
o Subscription
o Used car purchase
o New car purchase
o Dental plan
o New home purchase
o Home improvement

LOCATION India - Allahabad, UttarPradesh EMPLOYEES 50-99 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.