UNITED KINGDOM OUTSOURCING COMPANY

DESCRIPTION
KGM OUTSOURCING driving focus is to deliver to you the best call centre services in the UK. To many people this can mean different things as your business demands, sector requirements, and objectives will unique to you.

With this in mind we will make sure that our team of business development managers, programmers, support team and call centre agents are moulded to fit your business. We then make sure you get all of the management information you need, support structures, training, IT capabilities and flexibility that you need to ensure you get the highest quality of service time and time again.

This simple but very powerful approach has won us awards for not only growth, service excellence, customer experience, customer retention, investors in people, but also quality and our IT.

While it is great to have formal recognition and many testimonials for our services we get far more satisfaction from our customers winning awards, growing their business, and developing a leading edge in the market place.

Just some companies who have done this include Firebox, National Express, Churchill Retirement Living, Glass Eurotax, Buhler Sortex, RBS, Clicktools, Transform, Network Appliance, and Peruvian Connection.

The advantages of outsourcing are numerous just some of the major benefits are:

Instant capacity and scalability
Flexibility
Strong Return on Investment
Eliminate costs of management, recruitment, HR issues, holidays, sickness, and additional office space.
24 hour cover
Instant and cost effective access to the latest technologies for call handling, recording, and management information
Disaster recovery contingency
Partnering with specialists in call centres
Cost control
Account management and consultation
Rapid access to new and existing markets
Multilingual capabilities
Allows you to focus on your core business
Despite these advantages many companies and outsource companies get it wrong. In fact as many as 85% of outsourced services fail, yet at Direct Response we have retention rates of 99% and excellent customer feedback. Many customers and competitors ask us how we manage to do this.

The answer is simple we do 4 vital things extremely well, they are:

Find out exactly what you want and need to make your business more successful
We develop and deploy a service that provides this for you
Give you this service at the highest quality possible time and time again
Make sure we do ordinary things extraordinarily well
Naturally all of this is underpinned by the culture of Direct Response, our management system and processes and our recruitment policy. Also collaborate with you to help you outsource and manage us in the most effective way. Here are our top 5 tips on what to look for when outsourcing your call centre services.

Quality: Economies generated from cheap charges become meaningless if the quality is not there you will not only fail to get ROI, it can damage your brand, give you misleading management information, and waste a lot of management time and effort. Look closely at the following areas. Read more

Objectives clearly defined with regular measurements of success. It is critical that the call centre provides a solution that is fundamental to your business objectives. Read more

Account management: Service Level Agreements (SLAs) only tell half the tale and deliver on half of the solution. It is critical that the correct business partnership and TLC is in place. Read more

Visibility: Just because you are outsourcing it does not mean that you should be blind as to what is going on. In fact you should expect even more visibility. Read more

Think of Outsourcing as Co-sourcing: Many people think that they can choose a call centre, dump the business issue on the centres doorstep, pay the bills and wipe their hands of all responsibility and management.

SKILLS
Our People

KGM is an exciting dynamic and entrepreneurial company where staff are a top priority. It is a successful and growing company where staff development and recognition is a central and integrated feature of a company driven by a strong culture and values. The company has bright staff that highly value the “people focus” which in turn generates a high level of performance and commitment. This company has an abundance of ingredients in place for success and staff want to be part of that success. There were exceptional examples of good practice demonstrated by this company and Direct Response would be an ideal IIP Champion. Across all indicators this is one of the most accomplished IIP organisations I have assessed against the current Standard.

The core services offered by the call centres are:

Sales and Advertising Response
Help Desk and Support
Messaging Services
Fixed / Dedicated Seats for total outsourced solutions
Disaster recovery services (voice and data)
Outbound telemarketing/telesales
Multilingual Services
FSA Specialist Services

TERMS
WE BASE IT ON EACH AND EVERY CAMPAIGN REQUIREMENTS AND IT VARIES ACCORDINGLY.

LOCATION United Kingdom - LONDON, EDMONTON EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.