EGYPT OUTSOURCING COMPANY

DESCRIPTION
From Egypt – The Smart-Shoring Destination – Raya Contact Center (RCC) emerged to act as your right Business Process Outsourcing (BPO) partner, and offer you full scope of outsourced contact center services that boost customer interaction with greater cost efficiency and risk mitigation using flexible operational models that understand your business needs like in-sourcing, co-sourcing or outsourcing.



To comply with the increasing demands on its services, Raya Contact Center has moved to a new building with a state-of-the-art telecom infrastructure on 5000m2 that has a capacity of 1,200 seats that are occupied by more than 1,700 multilingual internationally certified agents.



Known for the quality of its services as an ISO certified call center for the last five years in a row and COPC certified as of November 2007, RCC provides its specialized services and industry best practices to Global Fortune 500 clients including Microsoft, Intel, CISCO, Vodafone, Dell, McDonald’s, HTC, P&G, Coca Cola, Unilever, General Motors, Barclays Bank & many others in the Middle Eastern, European, the USA, Australian and Japanese markets.

SKILLS
Raya Contact Center provides full scope of inbound/outbound call center services including tele-marketing, tele-sales and tele-support to enhance prospecting, customer acquisition, customer value growth and customer care using flexible operational models that understand your business needs like in-sourcing, co-sourcing or outsourcing.

Raya Contact Center an ISO 9001 certified contact center is your right outsourcing partners helping your organization achieve business objectives with greater cost efficiency and risk mitigation. Raya Contact Center acts as an extension to your company; its trained and certified agents fulfill all your needs, 24 hours a day, 7 days a week. Raya Contact Center deploy CRM strategy and software to maximize the value of each customer interaction. Whenever anyone from your business interacts with customers, the level of communication should always be personalized, smart and consistent.

LOCATION Egypt - Cairo, EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.