INDIA OUTSOURCING COMPANY

DESCRIPTION
ABOUT Support on Call

Support on Call is an ITES (Information Technology Enabled Services) company headquartered in Chennai, India. We are involved in providing technical solutions in various domains. Our team brings a wealth of experience in Scientific, Technical and Medical (STM) sectors with a panel of experts from various domains. A hardcore research team with effective engineering knowledge backed up with domain expertise helps us in providing good quality work with clients’ satisfaction.

We provide high quality offshore document coding services that guarantees accuracy levels exceeding industry standards.

We provide a wide variety of customer service and data management services in addition to industry specific back-office administration services.

We listen and effectively respond to your needs and those of your clients. We are experts at translating those needs into marketing solutions that work, look great and communicate well.

We take up all kind of Project Management, Solution Development and Deployment and offer procedures, guidelines, standards and templates for the execution of the projects. Our technical and functional professionals are business process specialists with extensive industry experience.



WHAT WE DO

We provide a variety of solutions like
? Abstraction
? Indexing
? Patent
? Legal Documents
? Journals

? Data extraction
? Global Market Research
? Data Entry / Data Conversion (PDF to Word)
? Typesetting
? Documentation/Pagination
? Web research
? Technical Services





Abstraction:

Support on Call specializes in abstracting any kind of document viz. patent, scientific, business etc. and has developed in-house software packages and automation tools to improve turnaround time and ensure quality of abstracts.

Indexing:
Support on Call provides indexing of Patents and Journals. Journal indexing helps one to search by topic and find articles in many different journals. Any one issue of a journal or magazine may have a number of different articles on different topics so to find articles on any particular topic it is usually necessary to use a database that covers the relevant subject area. In many cases the articles one finds will be available in "full-text" - that is one can read the full article online. In other cases one may have to search the Library catalogue to find out if the Library has a copy of the printed journal. Indexing helps in easy retrieval of the article avoiding one to search the whole journal or patent.


Data extraction:
Support on Call offer a wide variety of data entry related services. We enter data from scanned images or physical documents. Latest software and hardware technology specifically developed for rapid and accurate data entry is being employed by us. We are extremely sensitive in protecting our customer's data with stringent security procedures. Support on Call can provide the data in a variety of ways. An FTP site or e-mail is currently the most popular choices but magnetic media such as CD-ROM or tape is also an option. We supports all popular file formats such as ASCII, comma delimited, fixed length and can even provide data in files requiring custom coding or tagging such as XML.

Market Research:
We offer comprehensive research on companies by offering details on their recent Business Performance, Financial Profile, and an overview of industry dynamics. We collect and analyze both quantitative and qualitative information to provide reliable solutions to the clients. We help clients understand the current market better, set realistic targets, plan sales and marketing activity, customer behaviors, strengthening image of the company, to know the best prospects, target the marketing communications strategy, satisfaction surveys, target market demographics, location analysis, website analysis and reviews etc. We help you understand the custom

SKILLS
Our team is fluent in English and possesses a bachelors or masters degree. We have a panel of experts which includes scientists from leading research organizations. At Support on Call, people are recognized as a key resource, and great emphasis is laid on recruiting the right people and on constant training. At Support on Call we understand the need for speed without compromising on quality. Our teams work in shifts, allowing us to capitalize on the time difference between our offshore facility and our clients offices.

Data is transferred to and from our production facilities via high speed data transfer links to the Internet. Project deadlines are adhered to scrupulously and all data transfer is coded.

Support on Call understands that client requirements may change fast and that they require a partner who can meet these uncertainties.

TERMS
How secured your data

The information assets are critical to the company success and must be protected from loss, modification or destruction. The critical information’s are strictly prohibited for copying by persons other than owners of the document. This information’s are provided with a high level of protection.

Cost effective:

Since we have access to an extremely large, yet relatively inexpensive, pool of highly skilled personnel, who are fluent in English. This allows us to deliver unmatched quality at extremely competitive prices.

Fast Turnaround:

Data is transferred to and from our production facilities via high speed data transfer links to the Internet. This enables us to cut the turnaround time to as less as 12 hours from the initial receipt of documents. Our rapid turnaround service is ideally suited to customers who require tight turnaround of 24 hours or less.

Technology and Software Tools;

We draw upon our extensive and growing collection of proprietary software that is specific to the requirements of a particular project to ensure the highest data integrity possible. We also have in-house software to programmatically verify standard mark-up such as SGML and HTML.

LOCATION India - Chennai, Tamil Nadu EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.