UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Virtual Communications is part of The Medical News Group of Companies. MNGC has been doing business in Pakistan and internationally since 1968 and has been a pioneer in medical journalism. Virtual Communications was founded in 2004 and is registered with the State of Texas and the Software Export Board.

At Virtual Communications(Inbound/Outbound Call Center) we believe that in today’s fast paced business world, communication, time, and cost are of essence. Our vision is to connect people and organizations in a time and cost efficient manner without compromising communication.

Backed by experience of over 15 years working with Fortune 100 companies, as an organization, we emphasize on high service standards to ensure that each of our customer is treated responsively, professionally and seamlessly.


A call center is an umbrella term that refers to helpdesks, customer service lines, information hotlines, etc. It assists an organization in interacting with its clients irrespective of how it’s organized and what types of transactions are executed. It is a sophisticated operations environment that extends a full range of high volume inbound and outbound calls.
 
A call center’s operation includes but is not limited to multi-lingual customer support, directory assistance, telemarketing, and interactive voice response. In today’s world a call center can offer a lot more than just phone support. Helpdesk operations, customer feedback, etc., can also be handled via live chat sessions and email support.

Good customer service is mission-critical for any consumer oriented organization. The creation of customer service centers is a direct result of drastic changes in the way customers fit in to a company’s strategy. They bring human and organizational interaction closer in a cost effective manner regardless of distance.

Today’s age of information technology has created awareness all levels. Information is expected to be available. A customer service call center can assist in providing information to an organization’s customers and meet its key challenges of maximizing returns from customer contacts and delivering superior service while maintaining costs.

SKILLS
Our flagship product, virtualCall offers sophisticated voice and non voice operations. Our voice services extend an inbound and outbound call center and a full service BPO for non-voice outsourcing. Our call center is staffed by experienced and dedicated representatives coupled with state-of-the-art technology; we are able to offer services in a way that makes the arrangement invisible to the customer. Virtual Communications’ call center has a capacity for 150 seats with equipment and furniture in line with the gold COPC standard.
With our inbound infrastructure, you can deliver customer service to your customers. Callers can contact your company on its toll or toll free number which then connects to our system. Virtual Communications provides hi-tech call routing and monitoring. All calls are recorded for quality assurance and client satisfaction. With our infrastructure in place, we can manage incoming calls efficiently and seamlessly.
As part of our outbound services, we provide introduction and promotion of your products and services. Using latest techniques including predictive dialing, voice recording, and excellent management, we can contact your potential and existing customers efficiently and pass on the desired information to them. We assist in completing transactions by collecting information from the end user and providing complete and accurate data to you, enabling your organization to quickly cater to the needs of your customers.
With Business Process Outsourcing, your organization can have most of its back office work outsourced. This encompasses service ranging from accounting to payroll to HR management, etc. We provide document processing, document scanning, transcriptions, etc. As an offshore company, we can provide after hours service, making it extremely cost effective for your organization and convenient for ur customers.
Our center’s salient features include:
Voice recordings,Quality control,supervision,qualified staff & good environment

LOCATION United States - Murphy,, TX EMPLOYEES 20-49 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.